Promotions & Event Coordinator - Part Time (Shifts Vary)

Oaklawn•Hot Springs, AR

About The Position

Oaklawn is seeking a part-time Promotions & Event Coordinator to plan and execute casino promotions and player development events. The role develops proposals within budgetary and strategic parameters, prepares promotion rules for submission to the Arkansas Gaming Commission, and coordinates event logistics with departments including Advertising, IT, Player Services, and Food & Beverage. The coordinator configures and tests promotional systems, reconciles event documents and vendor invoices, researches competitive programming, communicates event details across departments, and responds to guest complaints and disputes. The position requires a flexible schedule, including nights and weekends as necessary. Applicants must be at least 21 years old and able to obtain required gaming permits and licenses. A high school diploma or GED is required; a bachelor's degree and casino or guest services experience are preferred. Applicants must complete a pre-employment drug screen and background check.

Requirements

Must be at least 21 years of age.
Must be able to work a flexible schedule.
High school diploma or GED required.
Must be able to read and interpret regulations, safety rules, instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups.
Must be able to perform calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply related mathematical concepts to practical situations.
Must be able to solve practical problems and interpret written, oral, diagram, or schedule-form instructions.
Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Must be able to obtain a Gaming Permit and qualify for licenses and permits required by federal, state, and local regulations.
Strong organizational, written, and verbal communication skills.
Must complete a pre-employment drug screen and background check.
Physical requirements include regularly sitting, talking, or hearing; frequently using hands to finger, handle, or feel, reaching with hands and arms, and tasting or smelling; and having close, distance, and color vision and the ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.
Casino and guest services experience preferred.
Knowledge of player tracking software preferred.

Responsibilities

Plan, implement, and execute assigned casino promotions and player development events.
Develop promotion and event proposals within defined budgetary and strategic parameters.
Create rules and regulations for approved promotions and events for submission to the Arkansas Gaming Commission.
Develop implementation timelines and task lists and coordinate event details with Advertising, IT, Player Services, Food & Beverage, and other departments.
Configure and test promotional setups and create prizes in ACSC and other supporting computer programs.
Work promotions and events, including nights and weekends as necessary.
Reconcile event manifests and vendor invoices and assist with analysis of promotions and events.
Communicate designated promotion and event information across departments.
Research competitive promotion and event programming and present findings to Management.
Resolve guest complaints and disputes using discretion and judgment.
Interact with customers and fellow cast members in a friendly, helpful, and courteous manner.
Perform other duties as assigned by the Casino Marketing Manager or other members of management.