Shuttle Driver - Part Time (Shifts Vary)

Oaklawn•Hot Springs, AR

About The Position

Oaklawn is seeking a Shuttle Driver to transport guests and team members between designated locations, including guest and team member parking lots. The role emphasizes passenger and pedestrian safety, first-class hospitality, and adherence to Oaklawn’s Core Values and Standards of Behavior. Drivers greet guests, provide courteous assistance, support guests with physical challenges when entering and exiting the shuttle, and maintain a professional appearance and demeanor. The Shuttle Driver inspects the vehicle before each shift to ensure it is clean and safe, follows traffic laws and company policies, monitors parking lot activity, and reports issues or unsafe conditions promptly. The position requires working independently with limited supervision, communicating effectively with guests and team members, maintaining confidentiality, and attending work punctually. This is a part-time position with varying shifts; required overtime may be worked. Applicants must complete a pre-employment drug screen and background check.

Requirements

Must be at least 21 years of age.
Valid driver's license and acceptable, clean driving history as determined by Oaklawn Jockey Club.
High school graduate or GED.
At least 2 years of previous professional driving experience, such as bus, taxi, or limousine driving.
At least 3 years of guest service experience.
Ability to communicate effectively in English, including reading and interpreting safety rules, operating and maintenance instructions, and procedure manuals.
Ability to drive a multi-passenger van, bus, or shuttle.
Ability to use a handheld two-way radio professionally.
Ability to adapt quickly to changing conditions and maintain a calm, professional, and friendly demeanor.
Ability to work independently with limited supervision and adhere to Oaklawn’s Core Values.
Neat, professional appearance and excellent personal hygiene.
Ability to qualify for licenses and permits required by federal, state, and local regulations.
Ability to stand and walk for most of the shift; frequently reach with hands and arms and talk or hear; and use close, color, and peripheral vision.
Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Ability to climb, push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance, including in confined spaces.
Must complete a pre-employment drug screen and background check.

Responsibilities

Pick up and drop off guests and team members at desired locations, including guest and team member parking lots.
Prioritize the safety of passengers and pedestrians and ensure passengers are safely aboard and clear of the vehicle before driving.
Deliver courteous, first-class guest service; greet guests upon arrival and thank them when they leave.
Assist guests promptly, including helping physically challenged guests enter and exit the shuttle.
Follow traffic laws, company policies, and safety and emergency action procedures.
Inspect the vehicle before starting each shift and ensure it is clean and safe.
Monitor and patrol parking areas, look for guests or team members who need rides, and report issues or unsafe conditions promptly.
Maintain knowledge of on-property marketing and special events to advise guests and team members when possible.
Communicate effectively with guests and Oaklawn team members at all levels.
Maintain accurate and thorough departmental records and reports.
Maintain a clean, neat, well-groomed, positive, and professional image and preserve strict confidentiality.
Attend work punctually and work required overtime.
Perform other duties as assigned.