Project Support Associate, Client Services

Thermo Fisher Scientific • Rockville, MD

1d • Hybrid

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join our team at Thermo Fisher Scientific and contribute to advancing clinical research. As a Project Support Associate, you'll support clinical trials by managing project documentation, coordinating supply chain activities, and ensuring consistent delivery of services. Work closely with internal teams and clients to support study success while maintaining the highest quality standards. You'll handle project planning, documentation management, and cross-functional coordination to meet timelines and client expectations. The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion, resolving issues within internal procedures, and acting as the primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

Requirements

• High school diploma is required
• 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer facing environment.
• Strong project management skills such as excellent interpersonal, written and verbal communication skills
• Ability to present information and answer questions for clients and management.
• Ability to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.
• Adaptable and able to work in a variety of commercial and custom in-house software.
• Proficiency in MS Office Suite is required.
• Intellectually curious and results oriented.

Nice To Haves

• A degree from an accredited college or university is preferred.
• Knowledge of Salesforce, Smartsheet, Jira, and TrackWise are advantageous.

Responsibilities

• Provides context and drives consensus internally, serves as a customer advocate.
• Monitors and bills day-to-day project activity.
• Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project.
• Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues and delays.
• Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems.
• Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance with client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees