Project Support Associate, Client Services

Thermo Fisher Scientific • Rockville, MD

1d • Hybrid

About The Position

As a Project Support Associate at Thermo Fisher Scientific, you will contribute to advancing clinical research by supporting clinical trials. This involves managing project documentation, coordinating supply chain activities, and ensuring consistent delivery of services. You will work closely with internal teams and clients to support study success while maintaining high quality standards, handling project planning, documentation management, and cross-functional coordination to meet timelines and client expectations. This tactical position involves working within a small pod of project managers, sharing responsibility for projects, shepherding tasks to completion, resolving internal procedural issues, and acting as the primary point of contact for low-complexity client accounts. The role focuses on building client relationships and delivering an excellent customer experience.

Requirements

• High school diploma is required
• 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer facing environment
• Strong project management skills such as excellent interpersonal, written and verbal communication skills
• Ability to present information and answer questions for clients and management
• Ability to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving
• Adaptable and able to work in a variety of commercial and custom in-house software
• Proficiency in MS Office Suite
• Intellectually curious and results oriented

Nice To Haves

• A degree from an accredited college or university is preferred
• Knowledge of Salesforce, Smartsheet, Jira, and TrackWise are advantageous

Responsibilities

• Provides context and drives consensus internally, serves as a customer advocate
• Monitors and bills day-to-day project activity
• Reports vital issues to team and management
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project
• Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge
• Provides internal/external partners with updates regarding timelines, shipping issues and delays
• Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems
• Participates in creation of operations documentation
• Generates, checks and provides required reports to client
• Timely initiation of all services in accordance with client timelines
• Backs up the project management team
• Carries out all tasks in accordance with Good Manufacturing Practices

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED