Client Support Associate

Alphabe Insight Inc • Boston, MA

10h

About The Position

We are seeking a detail-oriented and proactive Client Support Associate to join our growing team in Boston. This role is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional client experiences. You will serve as a key point of contact, ensuring smooth communication between clients and internal teams while maintaining high service standards.

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Problem-solving mindset with attention to detail
• Ability to work both independently and within a team environment
• Proficiency in basic computer systems and data entry
• Professional attitude with a customer-focused approach

Responsibilities

• Act as the primary point of contact for client inquiries and requests
• Provide timely and professional support via phone, email, and internal systems
• Coordinate with internal departments to ensure client needs are met efficiently
• Maintain accurate client records and documentation
• Assist in resolving service issues and escalating concerns when necessary
• Monitor ongoing requests to ensure timely completion and client satisfaction
• Support process improvements to enhance overall service quality

Benefits

• Competitive salary
• Growth opportunities within the company
• Supportive and collaborative work environment
• Ongoing training and skill development
• Stable, full-time position with career advancement potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed