IT Helpdesk Client Support - Associate

MMC Group • Menomonee Falls, WI

3d • $25 - $29 • Onsite

About The Position

We are seeking an IT Support Technician to provide hands-on technical support in a fast-paced, enterprise environment. This role is responsible for supporting end users by diagnosing, troubleshooting, and resolving a wide range of IT issues, including desktop, laptop, software, hardware, and basic networking concerns. This position is ideal for a technically skilled professional who also brings a strong customer service mindset and thrives in a collaborative, high-visibility support role.

Requirements

• 1 to 3 years of IT support experience, or an equivalent combination of education and experience
• 1 to 3 years of customer service experience in a professional environment
• Basic to intermediate knowledge of desktop and laptop operating systems
• Experience troubleshooting software, hardware, and basic networking issues
• Experience installing and configuring software applications and print drivers
• Strong problem-solving and diagnostic skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Ability to work a flexible schedule, including occasional schedule adjustments as needed

Nice To Haves

• Experience supporting enterprise users in a client-facing environment
• Previous experience troubleshooting desktops, laptops, notebooks, and printers
• Strong working knowledge of Microsoft Office applications
• Experience collaborating with cross-functional IT teams for escalations and resolution

Responsibilities

• Identify, troubleshoot, escalate, and resolve technical issues in a timely and professional manner
• Provide basic to intermediate technical support to end users in an enterprise environment
• Diagnosing and resolve application, desktop, and laptop software issues
• Install, configure, and maintain software, print drives, utilities, and related applications
• Troubleshoot hardware, software, and basic networking issues
• Monitor systems to identify potential issues and implement corrective actions
• Document all support activities and ensure proper escalation when necessary
• Deliver consistent, customer-focused support while meeting service level expectations
• Collaborate with internal IT teams to resolve complex technical issues

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees