IT Helpdesk Support Technician

TEKsystems•Flint, MI

2d•$18 - $22•Onsite

About The Position

The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.

Requirements

Minimum 1 year of IT support or IT Service Desk experience required. This can be a combination of professional IT work experience and internships. Must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule.
Help desk support
Help desk
Windows
Troubleshooting
Support
Customer service
Service desk

Responsibilities

Provide outstanding service to, and build relationships with colleagues every day
Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
Maintain up to date knowledge on our clients products, services, technology, and procedures
Compile documentation necessary for effectively fulfilling customer needs
Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
Follow up with customers to ensure issue has been resolved
Drive initiatives that improve the service desk
Partner with internal support groups in providing the best service to our colleagues
Other duties as assigned