Client Support Associate

Verano

1d•Remote

About The Position

As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional service to dispensary staff, implementing effective in-store activations, and fostering strong relationships with our clients. The ideal candidate will possess excellent communication skills, a passion for the cannabis industry, and a drive to uphold brand excellence. This is a remote position with significant travel required throughout the assigned territory. Candidates should ideally be based on the Eastern Shore of Maryland to best support regional coverage and maintain close proximity to key clients and partners. The role offers flexibility in day-to-day work location, balanced with regular in-person engagement across the territory.

Requirements

Bachelor's Degree or equivalent work marketing or business experience.
Previous experience in customer service, sales, or marketing, preferably in the cannabis industry
Strong strategic and critical thinking capabilities.
Ability to manage multiple priorities in a fast-paced environment.
High level of integrity and strict adherence to protecting confidential information.
Excellent written and oral communication skills.
Proven background of leading through influence.
Organized and detail oriented with ability to execute change management.
Solid project management, conflict resolution and people management skills.
Exceptional interpersonal communication skills.
Effective consultative and influencing approach, with proven ability to work effectively with all organizational levels

Responsibilities

Act as the primary point of contact for dispensary staff, providing timely support, addressing inquiries, and delivering comprehensive product information.
Collaborate with Marketing to execute in-store activations and promotional events aimed at increasing brand visibility and driving sales within dispensaries.
Coordinate the distribution of promotional merchandise and items to dispensary staff to enhance brand awareness and foster loyalty.
Regularly audit dispensary menus to ensure accurate representation of our product offerings and promptly update as necessary.
Conduct training sessions and distribute educational materials to dispensary staff to enhance product knowledge and sales effectiveness.
Organize and conduct in-store training sessions to educate dispensary staff on product features, benefits, and best practices for sales and customer service.
Possess reliable transportation to travel to various dispensary locations for in-person engagements and activations.
Occasionally provide food or beverage items during in-store activations or training sessions to enhance the customer experience.
Gather feedback from dispensary staff regarding our products, services, and overall customer experience to identify areas for improvement and inform strategic decisions.
Track and report on key performance metrics such as event attendance, sales conversions, and customer feedback.
Represent the brand at industry events, trade shows, and community gatherings, networking with potential customers and partners to expand brand reach.
Maintain a positive and professional image of the brand, adhering to company values and guidelines, including proper attire.
Stay informed about industry trends, competitor activities, and regulatory changes to ensure our brand remains competitive and compliant.
Other duties as assigned by management