Project Manager, Health Education Programs

Stanford Health Care•Palo Alto, CA

4d•$58 - $76

About The Position

The Project Manager of Health Education Programs supports the operational success of Health Education Programs and contributes to Patient Education Consulting engagements under the guidance of the Senior Manager. The role manages daily operations of assigned programs, sets goals, and drives progress toward those goals. It also participates in consulting engagements to develop expertise in human-centered design, behavior change science, and A3 process improvement, with the aim of independently leading engagements over time. The role oversees program delivery, performance monitoring, staffing, scheduling, resources, compliance-related documentation, and continuous improvement. It also represents programs in professional groups and networks. In consulting work, the Project Manager supports problem identification, root-cause analysis, solution design, implementation, and evaluation, and helps develop patient education solutions across service, content, training, and workflow modalities. This is a Stanford Health Care position located at Stanford Health Care, with a day shift of eight hours. The stated base pay scale generally starts at $57.53–$76.22 per hour.

Requirements

Bachelor's degree required.
Four years of progressively responsible and directly related work experience.
Ability to conduct analysis and formulate conclusions, including interpreting program performance data and patient education outcomes.
Ability to make effective oral presentations and prepare concise written reports for varied audiences.
Ability to plan, organize, prioritize, work independently, and meet deadlines.
Ability to solve technical and non-technical problems.
Ability to work effectively as both a team player and leader.
Ability to work well with individuals at all organizational levels.
Knowledge of program management principles, including goal-setting, action planning, and performance tracking.
Ability to learn and apply human-centered design, behavior change science, and A3 process improvement methodologies.
Ability to represent programs professionally in external forums, including conferences, professional associations, and community partnerships.
Knowledge of computer systems and software used in program management and reporting.
Must adopt and execute C-I-CARE standards for patient-, family-, and colleague-centered interactions.

Nice To Haves

Bachelor's degree in public health, health education, healthcare administration, or a related field preferred.
Master's degree in Public Health (MPH) preferred.

Responsibilities

Manage day-to-day operations of assigned Health Education Programs and ensure consistent, high-quality service delivery.
Set program goals and develop and execute action plans aligned with the Senior Manager's strategic direction.
Monitor program performance against goals and identify successes, barriers, and emerging risks.
Report program performance to the Senior Manager, escalate barriers, and recommend solutions.
Coordinate day-to-day staffing, scheduling, and resource needs for program delivery.
Support compliance with applicable regulatory, safety, and quality requirements, maintaining documentation and audit or review readiness as needed.
Represent assigned programs in local and national professional groups, conferences, and networks; stay current on best practices, identify research or partnership opportunities, and build program visibility.
Maintain program documentation, records, and data for tracking, reporting, and continuous improvement.
Participate with the Senior Manager in Health Education Action Team (HEAT) consulting engagements, supporting problem identification, root-cause analysis, solution co-design, implementation, and evaluation.
Learn and apply standardized A3 process improvement tools and human-centered design methodologies under the Senior Manager's guidance.
Build working knowledge of behavior change science as applied to patient education solution design.
Take progressively greater ownership of engagement tasks, working toward independently leading HEAT consulting engagements.
Support development of patient education solutions across individual and group services, digital and print content, clinician and staff training, and workflow changes.
Communicate with program staff, service-line stakeholders, and the Senior Manager to maintain alignment across program and consulting responsibilities.
Balance time and priorities across program operations and HEAT consulting participation as directed by the Senior Manager.