Project Manager, Health Education Programs

Stanford Health Care•Palo Alto, CA

3d•Onsite

About The Position

The Project Manager of Health Education Programs supports the operational success of assigned Health Education Programs and contributes to Patient Education Consulting engagements under the guidance of the Senior Manager. The role manages day-to-day program operations, sets goals, and drives progress toward them while maintaining service quality and supporting regulatory, safety, and quality requirements. The Project Manager also participates in consulting engagements to develop expertise in human-centered design, behavior change science, and A3 process improvement, with the goal of independently leading engagements over time. The position balances program operations with participation in Health Education Action Team (HEAT) consulting engagements. It supports consulting work from problem identification and root cause analysis through solution design, implementation, and evaluation, and contributes to patient education solutions delivered through services, digital and print content, training, and workflow changes.

Requirements

Bachelor's degree required.
Four years of progressively responsible and directly related work experience required.
Ability to analyze information and formulate conclusions, including interpreting program performance data and patient education outcomes.
Ability to make effective oral presentations and prepare concise written reports for varied audiences.
Ability to plan, organize, prioritize, work independently, and meet deadlines.
Ability to solve technical and non-technical problems.
Ability to work effectively as both a team player and a leader, and with individuals at all organizational levels.
Knowledge of program management principles, including goal-setting, action planning, and performance tracking.
Ability to learn and apply human-centered design, behavior change science, and A3 process improvement methodologies.
Ability to represent programs professionally in external forums, including conferences, professional associations, and community partnerships.
Knowledge of computer systems and software used in program management and reporting.

Nice To Haves

Bachelor's degree in public health, health education, healthcare administration, or a related field.
Master's degree in Public Health (MPH).

Responsibilities

Manage day-to-day operations of assigned Health Education Programs and ensure consistent, high-quality service delivery.
Set program goals and develop and execute action plans in alignment with the Senior Manager's strategic direction.
Monitor program performance against goals, identify successes, barriers, and emerging risks, and report regularly to the Senior Manager with recommendations and escalations.
Coordinate staffing, scheduling, and resource needs for program delivery.
Support applicable regulatory, safety, and quality requirements and maintain documentation and readiness for audits or reviews as needed.
Represent assigned programs in local and national professional groups, conferences, and networks; identify best practices, research or partnership opportunities, and ways to build program visibility.
Maintain program documentation, records, and data for tracking, reporting, and continuous improvement.
Participate in HEAT consulting engagements alongside the Senior Manager, supporting problem identification, root cause analysis, solution co-design, implementation, and evaluation.
Learn and apply standardized A3 process improvement tools and human-centered design methodologies under the Senior Manager's guidance.
Build working knowledge of behavior change science principles for patient education solution design.
Take progressively greater ownership of assigned engagement tasks, working toward independently leading HEAT consulting engagements.
Support patient education solutions across individual and group services, digital and print content, clinician and staff training, and workflow changes.
Communicate with program staff, service line stakeholders, and the Senior Manager to maintain alignment across responsibilities.
Balance priorities between program operations and HEAT consulting participation as directed by the Senior Manager.
Adopt and execute C-I-CARE standards for interactions with patients, families, and colleagues.