US - Project Manager – IT Services and Cloud Solutions
About The Position
Plan, manage, and deliver multiple managed-services and implementation projects for enterprise clients across ERP, CRM, and cloud platforms, including Oracle Fusion, NetSuite, Salesforce, and Azure. Collaborate with client stakeholders and senior management to define scope, objectives, timelines, deliverables, and resource requirements based on customer needs and Statements of Work (SOWs). Manage geographically distributed, matrixed onshore-offshore teams and oversee task execution, daily operations, and service performance to meet or exceed Service Level Agreements (SLAs). Use ITIL-based practices to manage incidents, problems, and change requests throughout managed-services delivery. Monitor project progress, KPIs, timelines, risks, budgets, and customer escalations. Coordinate solution design and deployment with functional and technical consultants, system architects, and client business users. Improve delivery through automation, standardization, and Six Sigma and Lean principles. Conduct customer status calls, delivery reviews, and governance and steering committee meetings. Ensure compliance with internal quality standards, support audits, manage documentation and knowledge sharing, and promote continuous improvement. Lead project handovers, post-go-live support planning, and project closure to support knowledge retention and smooth service transitions. Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.
Requirements
- Bachelor's degree or foreign equivalency in Information Science or Computer Science.
- One year of progressive experience as a Project Manager or Project Lead.
- Proficiency in Microsoft Project Plan, JIRA, and Selenium.
Responsibilities
- Plan, manage, and deliver multiple managed-services and implementation projects for enterprise clients across ERP, CRM, and cloud platforms.
- Collaborate with client stakeholders and senior management to define project scope, objectives, timelines, deliverables, and resource requirements based on customer needs and SOWs.
- Manage onshore-offshore delivery teams in geographically distributed, matrixed environments, overseeing task execution, daily operations, and service performance against SLAs.
- Apply ITIL-based practices to manage incidents, problems, and change requests within managed-services delivery.
- Track project KPIs, timelines, risks, budgets, and customer escalations using project management tools.
- Coordinate solution design and deployment with functional and technical consultants, system architects, and client business users.
- Drive service improvement, automation, and delivery-process standardization using Six Sigma and Lean principles, including Kaizen, BIQ, and 5S.
- Conduct customer status calls, delivery reviews, and governance and steering committee meetings.
- Ensure compliance with internal quality standards and support audit processes.
- Manage project documentation and knowledge sharing, and promote continuous improvement.
- Lead project handovers, post-go-live support planning, and project closure activities to ensure knowledge retention and smooth service transitions.
- Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
