US - Project Manager – IT Services and Cloud Solutions

dotSolved System • Pleasanton, CA

4d

About The Position

Plan, manage, and deliver multiple managed services and implementation projects for enterprise clients across ERP, CRM, and cloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, and Azure. Work with client stakeholders and senior management to define project scope, objectives, timelines, deliverables, and resource requirements based on customer needs and Statements of Work (SOW).

Manage onshore-offshore delivery teams in geographically distributed, matrixed environments, overseeing task execution, daily operations, and service performance against Service Level Agreements (SLAs). Apply ITIL-based practices to manage incidents, problems, and change requests throughout the managed services delivery lifecycle. Monitor project progress, KPIs, timelines, risks, budgets, and customer escalations using project management tools.

Coordinate solution design and deployment with functional and technical consultants, system architects, and client business users. Drive service improvement, automation, and standardization using Six Sigma and Lean principles, including Kaizen, BIQ, and 5S. Conduct customer status calls, delivery reviews, and governance or steering committee meetings to support transparency, alignment, and satisfaction.

Ensure compliance with internal quality standards and support audits. Manage documentation, knowledge sharing, and continuous improvement across projects. Lead project handovers, post-go-live support planning, and project closure to ensure knowledge retention and smooth service transitions. Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.

The position is full-time, 40 hours per week, with an offered salary of $88,837 per year. Applicants must refer to Job# CAVS2607 when applying.

Requirements

• Bachelor's degree or foreign equivalency in Information Science or Computer Science.
• One year of progressive experience as a Project Manager or Project Lead.
• Proficiency in Microsoft Project Plan, JIRA, and Selenium.

Responsibilities

• Plan, manage, and deliver multiple managed services and implementation projects for enterprise clients across ERP, CRM, and cloud platforms.
• Collaborate with client stakeholders and senior management to define project scope, objectives, timelines, deliverables, and resource requirements based on customer needs and SOWs.
• Manage onshore-offshore delivery teams in geographically distributed, matrixed environments, overseeing task execution, daily operations, and service performance against SLAs.
• Apply ITIL-based practices to manage incidents, problems, and change requests in the managed services delivery lifecycle.
• Track project progress, KPIs, timelines, risks, budgets, and customer escalations using project management tools.
• Coordinate solution design and deployment with functional and technical consultants, system architects, and client business users.
• Drive service improvement, automation, and process standardization using Six Sigma and Lean principles, including Kaizen, BIQ, and 5S.
• Conduct customer status calls, delivery reviews, and governance or steering committee meetings.
• Ensure compliance with internal quality standards and support audit processes.
• Manage project documentation, knowledge sharing, and continuous improvement.
• Lead project handovers, post-go-live support planning, and project closure activities to support knowledge retention and smooth service transitions.
• Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level