MedTech Project Manager, MedSurg Professional Svcs - Nationwide/Remote

IQVIA•St. Louis, MO

4d•Remote

About The Position

The Project Manager, MedSurg Professional Services & Customer Success, is the primary point of accountability for internal and external stakeholders across customer-facing Endoscopy digital implementation projects. The role leads complex, multidimensional projects by translating clinical and technical requirements into executable plans, influencing stakeholders without direct authority, identifying and resolving risks, and maintaining customer confidence throughout implementation. The Project Manager owns assigned projects from intake through closure, coordinating implementation of Endoscopy medical-device systems and related equipment, workstations, software, network products, and hospital infrastructure. The work spans planning, site readiness, installation and configuration, testing, training, go-live, stabilization, adoption, and closeout. This is a home-based role with travel to customer sites as required; onsite hospital work may include equipment setup, implementation support, training, verification, and go-live support. The expected schedule is 40 hours per week. The role works with customers and internal teams, including customer IT, clinical engineering, endoscopy leadership, facilities, sales, clinical product specialists, service engineers, customer success, vendors, and line management. It promotes safe, consistent implementation practices and manages project scope, schedule, quality, customer adoption, risks, issues, complaints, escalations, communications, and outcomes. The position requires a bachelor's degree in a related field, or comparable education and experience, and at least three years of relevant experience. It requires a valid driver's license and the ability to meet customer-site travel and facility credentialing requirements. Candidates must reside in the country where the job is posted and be authorized to work in the United States without visa sponsorship. The role is eligible for ACA medical benefits and holiday pay. Potential base pay is $50 per hour; actual pay may vary, and additional compensation may be offered depending on the position.

Requirements

Bachelor's degree in business, healthcare, information technology, engineering, clinical sciences, or a related field; other education and a combination of experience may be considered in lieu of a bachelor's degree.
At least 3 years of experience in healthcare IT, medical-device implementation, SaaS implementation, professional services, consulting, or related project management work.
Experience leading complex customer-facing projects involving multiple technical, clinical, operational, or vendor workstreams.
Demonstrated experience developing project plans, managing scope and schedule, coordinating stakeholders, tracking risks and issues, and reporting project status.
Working knowledge of IT systems and processes, hospital IT practices, software and cloud infrastructure, and hardware/software deployment.
Strong written, verbal, presentation, facilitation, and stakeholder-management skills.
Strong organizational skills, attention to detail, judgment, urgency, and ability to manage competing priorities.
Proficiency with Microsoft Office and project, service management, CRM, or related business systems.
Valid driver's license and ability to meet customer-site travel requirements; driving is required and driving records are reviewed before hire.
Must reside in the country where the job is posted.
Must be able to clear vendor credentialing if required by healthcare facilities.
Must be authorized to work in the United States without visa sponsorship.
Ability to work independently and collaboratively.

Nice To Haves

Previous EHR integration experience or familiarity.
PMP, CAPM, or equivalent project management certification.
Experience implementing medical devices, clinical applications, endoscopy solutions, operating-room technologies, or other healthcare technology.
Experience with system administration, virtualization, secure networking, infrastructure deployment, cloud migration, or security enhancements.
Familiarity with service-based software, CRM platforms, EP Evaluator, or similar implementation and verification tools.
PSA platform experience, preferably Certinia.
Experience working with hospital clinical engineering, perioperative services, endoscopy, facilities, or biomedical/technical teams.

Responsibilities

Own assigned Endoscopy digital implementation projects from intake through closure, aligning scope, schedule, quality, customer adoption, and measurable outcomes.
Develop and maintain project plans, workstream schedules, milestone plans, RAID and decision logs, communication plans, and status reports.
Lead project kickoffs, governance and workstream meetings, milestone reviews, go-live readiness reviews, and project closeout activities.
Serve as the primary liaison among customers, internal project teams, sales, clinical product specialists, service engineers, customer success, vendors, and line management.
Plan and coordinate implementation of Endoscopy medical-device systems, equipment, workstations, software, network products, and related hospital infrastructure.
Partner with customer IT, clinical engineering, endoscopy leadership, facility teams, and Client technical resources to confirm site readiness, requirements, access, connectivity, configuration, and deployment sequencing.
Coordinate equipment setup, organization, installation, configuration, testing, updates, and readiness activities in accordance with approved procedures and customer requirements.
Guide projects through planning, implementation, training, go-live, stabilization, adoption, and closure, maintaining ownership of next steps and acceptance criteria.
Identify and manage risks involving scope, schedule, cost, technical readiness, clinical workflow, adoption, quality, security, and customer satisfaction.
Prioritize and resolve project issues, escalating critical risks, issues, and decisions through appropriate governance structures.
Document, route, and escalate customer complaints and concerns in accordance with complaint-handling, quality, and service procedures.
Promote safe, consistent, and repeatable implementation practices across customer sites and project teams.
Build working relationships with technical, clinical, operational, executive, vendor, and other internal and external stakeholders.
Translate complex technical and clinical information into clear decisions, actions, status updates, and recommendations.
Facilitate stakeholder alignment and influence outcomes without direct authority; set expectations, communicate proactively, and follow through on commitments.
Travel to customer sites as required and perform onsite support activities, including equipment setup, implementation support, training, verification, and go-live support.