MedTech Project Manager, MedSurg Professional Svcs - Nationwide/Remote

IQVIA•Carlsbad, CA

3d•Remote

About The Position

The Project Manager, MedSurg Professional Services & Customer Success, is the primary point of accountability for internal and external stakeholders across customer-facing Endoscopy digital implementation projects. The role leads complex, multi-dimensional projects, translates clinical and technical requirements into executable plans, influences without direct authority, identifies and resolves risks, and maintains customer confidence throughout implementation. The position owns assigned Endoscopy digital implementation projects from intake through closure, coordinating medical-device systems, equipment, workstations, software, network products, and related hospital infrastructure. It partners with customer IT, clinical engineering, endoscopy leadership, facilities teams, and internal technical resources to confirm readiness and coordinate deployment, testing, training, go-live, stabilization, adoption, and closeout. This is a home-based role with travel to customer sites as needed. Onsite hospital and customer-facility work may include equipment setup, implementation support, training, verification, and go-live support. The expected schedule is 40 hours per week. The role requires a valid driver's license and driving to customer sites. Candidates must reside in the country where the job is posted, be authorized to work in the U.S. without visa sponsorship, and may be required to clear vendor credentialing for healthcare-facility access.

Requirements

Bachelor's degree in business, healthcare, information technology, engineering, clinical sciences, or a related field; other education and combinations of experience may be considered in lieu of a bachelor's degree.
At least 3 years of experience in healthcare IT, medical-device implementation, SaaS implementation, professional services, consulting, related project management work, or a related field.
Experience leading complex customer-facing projects involving multiple technical, clinical, operational, or vendor workstreams.
Experience developing project plans, managing scope and schedule, coordinating stakeholders, tracking risks and issues, and reporting project status.
Working knowledge of IT systems and processes, hospital IT practices, software and cloud infrastructure, and hardware/software deployment.
Strong written, verbal, presentation, facilitation, and stakeholder-management skills.
Strong organizational skills, attention to detail, judgment, urgency, and ability to manage competing priorities.
Proficiency with Microsoft Office and project, service management, CRM, or related business systems.
Valid driver's license and ability to meet customer-site travel requirements; driving is required, and driving records are reviewed before hire.
Must reside in the country where the job is posted and be authorized to work in the U.S. without visa sponsorship.
May be required to clear vendor credentialing to access healthcare facilities.
Ability to work independently and collaboratively.

Nice To Haves

Previous EHR integration experience or familiarity.
PMP, CAPM, or equivalent project management certification.
Experience implementing medical devices, clinical applications, endoscopy solutions, operating-room technologies, or other healthcare technology.
Experience with system administration, virtualization, secure networking, infrastructure deployment, cloud migration, or security enhancements.
Familiarity with service-based software, CRM platforms, EP Evaluator, or similar implementation and verification tools.
PSA platform experience, preferably Certinia.
Experience working with hospital clinical engineering, perioperative services, endoscopy, facilities, or biomedical/technical teams.

Responsibilities

Own delivery of assigned Endoscopy digital implementation projects from intake through closure, ensuring alignment to scope, schedule, quality, customer adoption, and measurable outcomes.
Develop and maintain project plans, workstream schedules, milestone plans, RAID and decision logs, communication plans, and status reports.
Lead project kickoffs, governance and workstream meetings, milestone reviews, go-live readiness reviews, and closeout activities.
Serve as the primary liaison among customers, internal project teams, sales, clinical product specialists, service engineers, customer success, vendors, and line management.
Plan and coordinate implementation activities for Endoscopy medical-device systems, equipment, workstations, software, network products, and related hospital infrastructure.
Partner with customer IT, clinical engineering, endoscopy leadership, facilities teams, and Client technical resources to confirm site readiness, technical requirements, access, connectivity, configuration, and deployment sequencing.
Coordinate equipment setup, organization, installation, configuration, testing, updates, and readiness activities according to approved procedures and customer requirements.
Guide projects through planning, implementation, training, go-live, stabilization, adoption, and closure, maintaining ownership of next steps and acceptance criteria.
Identify and manage risks involving scope, schedule, cost, technical readiness, clinical workflow, adoption, quality, security, and customer satisfaction.
Prioritize and resolve project issues promptly and escalate critical risks, issues, and decisions through the appropriate governance structure.
Document, route, and escalate customer complaints or concerns according to Client complaint-handling, quality, and service procedures.
Promote safe, consistent, and repeatable implementation practices across customer sites and project teams.
Build effective relationships with internal and external technical, clinical, operational, executive, and vendor stakeholders.
Translate complex technical and clinical information into clear decisions, actions, status updates, and recommendations for different audiences.
Facilitate alignment among stakeholders with competing priorities and influence outcomes without direct authority.
Set expectations clearly, communicate proactively, and follow through on commitments to maintain customer confidence.
Travel to customer sites as required and support onsite implementation activities, training, verification, and go-live.