Project Manager (Remote)
About The Position
The Project Manager is responsible for planning and executing project delivery and/or financial and budgeting activities for their teams. For project delivery, the role is accountable for the success of one or more projects within established timelines and budgets, maintaining status reports, proactively managing issues and risks, and working with third-party partners as needed. For financial and budgeting activities, the Project Manager monitors and adjusts budgets, tracks labor and capital spending, and supports variance root-cause analysis. The role leads project planning with stakeholders, including defining scope, deliverables, schedules, work breakdown structures, and milestones. It develops and maintains project plans, identifies and mitigates risks, manages dependencies, supports change management within the Technology organization, and applies lessons learned to future initiatives. The role also performs financial management and reporting for operational, product/business, technology, and vendor stakeholders, including labor, capital, and non-labor forecasting and variance analysis. The position reports to the Senior Director, Pro Paint and has no direct reports. Overnight travel is typically required 5% to 20% of the time. The work is performed in a comfortable indoor area, with most time spent sitting and occasional movement; on rare occasions, light lifting or moving may be needed.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- Proficient knowledge of Microsoft Office Suite, Tableau, and GBQ.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Ability to draw accurate conclusions from financial documentation.
- Demonstrated project management skills.
- Excellent written and verbal communication skills.
- Experience planning and executing projects and risk-mitigation strategies.
- Experience managing project execution in a modern software environment, including technical projects.
- Experience with Agile, Waterfall, or other project-delivery methodologies.
- Bachelor’s degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through completion of such a program.
- At least 2 years of work experience.
- PMP certification.
Nice To Haves
- Project or program management experience leading multiple technology, AI, automation, or emerging-technology initiatives simultaneously.
- Proven ability to manage roadmaps, milestones, timelines, risks, dependencies, and deliverables across complex projects.
- Strong cross-functional leadership partnering with engineering, AI/ML, ServiceNow, cybersecurity, telephony, operations, and business teams.
- Ability to translate between technical and business teams, clarify priorities, and drive execution as requirements evolve.
- Strong stakeholder communication and executive-level reporting, including project status, risks, decisions, and escalations.
- Experience driving technology adoption and organizational change from planning through implementation.
- Familiarity with AI/ML, Microsoft Copilot or Copilot Studio, ServiceNow, conversational AI, contact-center technology, or similar automation platforms.
- Experience in contact-center, IT support, or Technology Support Center environments, with understanding of outcomes such as productivity, first-contact resolution, and cost per ticket.
- At least 2 years of previous leadership experience.
Responsibilities
- Establish and execute effective communication with project stakeholders.
- Partner with stakeholders to lead project planning, including defining scope, deliverables, required delivery dates, work breakdown structures, and major milestones.
- Apply organizational and initiative goals and success criteria to project work.
- Develop, monitor, track, and adjust project plans based on critical milestones for projects or groups of initiatives.
- Identify and mitigate project risks, manage issues, and align dependencies with stakeholders.
- Assist in developing and execute change-management processes and activities within the Technology organization.
- Apply lessons learned to inform future initiatives.
- Execute fiscal management and reporting for operational, product/business, technology, and vendor stakeholders.
- Forecast, track, report, and analyze gross labor, capital spending, and non-labor costs, including variance analysis.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
