Project Manager, Customer Experience (Fixed-Term)

Amplify

1d•$85,000 - $95,000

About The Position

The Project Manager supports Amplify’s Customer Experience department by leading and supporting complex, cross-functional projects, particularly initiatives that prepare educators to implement Amplify curriculum. Projects may include coordinating documentation for professional development product certification with state education agencies, supporting expansion into new markets, standardizing regional design of professional development assets, centralizing product updates for customer-facing teams, and tracking milestones and deliverables across professional development partnerships. The role works closely with customer-oriented teams to deliver high-quality outcomes aligned with strategic business objectives. It manages projects end to end and contributes to broader portfolio initiatives, defining scope and explicitly renegotiating it when goals or details change. The position calls for adaptability, close attention to detail, fast uptake of systems, clear communication, and the ability to build trust and manage delivery across partner teams without direct authority. This is a one-year fixed-term position beginning on the employee’s date of hire. Depending on business needs, the term may be extended or converted to a full-time position in the future. Occasional travel is expected, including onsite meetings a few times per year and travel for training as needed.

Requirements

Bachelor’s degree or equivalent practical experience.
3–5 years of experience managing multiple complex projects simultaneously.
Strong experience in the K–12 education landscape, such as school operations or EdTech.
Experience designing and implementing end-to-end processes from a stated goal or outcome.
Experience managing and prioritizing multiple projects to meet deadlines.
Experience building data visualizations to communicate progress and support decision-making.
Experience synthesizing disparate information into concise, actionable reports or communications for varied audiences.
Strong technology and data skills, including exceptional ability with Google, Apple, and/or Microsoft office suites; proficiency with Salesforce or similar platforms; and ability to learn new technology and software quickly.
Experience working across multiple teams, often with multiple managers, in complex, fast-paced, and evolving situations.
Experience maintaining scope, timelines, or quality standards with senior stakeholders outside the reporting line.
Experience delivering work that depends on a technical or build partner outside the candidate’s organization.

Nice To Haves

Certification in project management or a related process.
Experience using project management tools.
Experience with projects affecting large numbers of stakeholders, such as large-scale training rollouts or department-wide system rollouts.

Responsibilities

Integrate deeply into project work to understand priorities, identify paths to success, and ensure timeline and quality expectations are met.
Develop and maintain detailed project plans, timelines, and workflows, selecting tools appropriate to project complexity and stakeholder needs.
Collaborate with team leaders to define realistic milestones and align them with project goals.
Track the effectiveness and impact of initiatives, monitor performance data, analyze trends, and propose data-driven improvements.
Unblock urgent needs within project scope and escalate issues with judgment when needed.
Build and maintain knowledge of Customer Experience systems and technologies, including Salesforce, Slack, Tableau, Amplify products, Concur, and Google Suite.
Maintain project roadmaps and trackers that provide leadership with real-time visibility into multi-workstream initiatives.
Develop communication plans, identify stakeholders and communication needs, and provide progress visibility to executives and project teams.
Proactively communicate risks and delays and propose mitigation strategies.
Coordinate meetings by identifying attendees, scheduling, preparing agendas, facilitating, documenting, and ensuring clear next steps.
Build partnerships and collaborate across Customer Experience teams and other Amplify teams, as well as with external partners and stakeholders.
Map current processes and identify opportunities for improvement, redundancies, and risks.
Clarify objectives, establish goals, and develop actionable plans to move initiatives forward amid ambiguity.
Lead or support change management efforts, build stakeholder buy-in, address concerns, and guide teams through implementation.
Encourage innovation, experimentation, and continuous improvement within the Customer Experience team.
Define measures of success and expectations for output quality, timelines, and non-negotiable requirements upfront.
Align work with team and company priorities and participate in or lead team commitments and initiatives.
Flexibly support initiatives as organizational needs change.
Travel occasionally for onsite meetings and training as needed.