Project Manager - Glendale AZ [PJM-2026-10]
About The Position
Agate Software is seeking a Project Manager to direct multiple implementation projects, track operational metrics, and manage internal work requests. The role serves as a liaison among clients, subject matter experts, and internal teams, including product development, sales, and customer support. The Project Manager is accountable for delivering projects that meet customer expectations and company goals. The position manages a high-volume portfolio of implementations, upgrades, and maintenance projects, from planning through delivery. It includes stakeholder and customer collaboration to define requirements, align customer goals with product capabilities, and guide technical teams in configuring and enhancing systems. The Project Manager also oversees quality assurance, testing, documentation, reporting, and operational metrics. The role is based onsite in Glendale, Arizona. After the first 90 days, it is eligible for a hybrid schedule requiring three days onsite and two days remote.
Requirements
- 1–3 years of project management experience, ideally in a SaaS or technology environment.
- At least 1 year of experience with tools such as Azure DevOps, Jira, Visio, LucidChart, or Figma.
- Ability to manage small- to medium-scale projects and deliver under tight deadlines.
- Experience in client-facing roles and managing stakeholder expectations.
- Strong analytical and problem-solving abilities, including translating client needs into actionable plans.
- Proficiency in Microsoft Office and familiarity with project management tools.
- Excellent communication and interpersonal skills for engaging with diverse stakeholders.
Nice To Haves
- Bachelor’s degree in Business Administration, Computer Science, Project Management, or a related field (preferred).
- Project Management Certification (CAPM) preferred.
Responsibilities
- Develop and manage a high-volume portfolio of implementation, upgrade, and maintenance projects, delivering on time and within budget.
- Identify and manage project risks and develop and implement mitigation plans.
- Build relationships with stakeholders and understand their requirements, advising on grant management strategies and product capabilities.
- Work with customers to define and document high-level and detailed business requirements, align goals with product functionality, and manage expectations about capabilities and enhancements.
- Participate in cross-functional requirements-gathering and business-process-modeling activities.
- Guide technical teams in system configuration, customizations, and enhancements to achieve specified business outcomes.
- Assist in designing end-user interfaces for client programs.
- Lead quality assurance and oversee quality control to ensure solutions meet standards before client review.
- Develop and oversee functional and user acceptance testing to verify the final product meets contract specifications.
- Track operational metrics, including capacity modeling and implementation efficiency.
- Maintain project documentation and provide regular progress reports to internal and external stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
