Project Manager - Custodial

Challenge Unlimited Inc•Kansas City, MO

About The Position

At Challenge Unlimited, the Project Manager (Custodial) oversees janitorial operations at the assigned site and supports people with disabilities in integrated work teams, providing work support and development to help them achieve the highest level of independence possible. The role manages employees and clients performing janitorial duties and serves as a key point of contact with contract management. It provides training, support, and ongoing feedback on job duties, procedures, safety, company culture, and areas for improvement. The Project Manager supervises hiring, scheduling, training, evaluation, discipline, employee changes, and timekeeping. The role monitors budgets, labor and supply expenses, inventory, work quality, and customer satisfaction. It also leads contract performance, plans staffing and supplies, ensures compliance with contract requirements and applicable standards, builds customer partnerships, and supports clients’ job and work skills. The position reports to either the Vice President of Operations or the Director of Operations. The stated schedule is Monday through Friday, 9:00 a.m. to 4:30 p.m., with occasional coverage of evening shifts. The position is based at the Richard Boiling Federal Building. Salary is $62,000.

Requirements

Bachelor’s degree in business or a related field, or at least 8 years of relevant experience in lieu of a degree.
At least 1 year of janitorial experience.
At least 5 years of supervisory experience.
Excellent oral and written communication skills.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Pass Word and Excel pre-employment tests.
Pass criminal background and applicable State and Federal registry checks, including the DCFS Abuse and Neglect Tracking System check.
Pass a driving history check and meet Company driving policy criteria.
Maintain a valid driver’s license and be at least 21 years old to drive.
Use a personal insured vehicle for required company travel.

Nice To Haves

Experience in janitorial contract management.

Responsibilities

Work with the Director of Operations to identify approaches to maximize growth and efficiency, and communicate how the site supports the company’s mission.
Estimate future revenue and expenses, propose budget updates, and monitor labor, supply, and equipment expenses to meet budgets.
Order chemicals and other supplies, maintain appropriate inventory, and ensure the site is properly stocked.
Schedule workers, forecast staffing needs based on contract trends and changes, and manage special project scheduling requirements.
Lead the assigned contract and ensure work complies with the statement of work, company policies and procedures, applicable laws and regulations, customer requirements, and quality and safety standards.
Provide operational and expense data for contract negotiations; monitor operational metrics, personnel, and productivity against benchmarks and contract requirements; and complete contractual paperwork.
Maintain the AbilityOne ratio and provide a safe environment for workers and customers.
Keep the Safety Data Sheets book current and organized; follow and enforce OSHA regulations; complete incident and accident reports; take preventative and corrective action; conduct safety training and inspections; and ensure workers use required personal protective equipment.
Develop professional partnerships with contracting representatives, subcontractors, vendors, and site occupants; establish appropriate communications; and respond to and resolve customer complaints.
Monitor quality-control efforts, ensure audits and safety documents are complete and available for inspection, and report and analyze site performance indicators and trends accurately and promptly.
Communicate contract updates and changes to workers and upper management, and assist senior management with metrics and customer expectations.
Ensure site operations services meet client needs and contract obligations; train and coach supervisors and team leaders on working with individuals with disabilities; and help clients develop job, work, and behavioral skills.
Periodically audit client performance and development.
Directly supervise Commissary Supervisors and indirectly supervise all site positions; interview, train, evaluate, discipline, and process timekeeping for workers.
Communicate job expectations, motivate, coach, and counsel employees, encourage accountability, and build a company-values-based culture.