Project Manager, Senior

General Dynamics Information Technology • USA FL MacDill AFB - 7115 S Boundary Blvd (FLC096), FL

4d • $127,500 - $172,500 • Onsite

About The Position

As part of the GDIT CITS team supporting U.S. Central Command (CENTCOM) J6, the Senior Project Manager oversees complex ServiceNow and Zero Trust projects that support mission outcomes. The role leads projects from planning through closure, coordinates cross-functional teams and government stakeholders, and ensures delivery meets organizational, cybersecurity, regulatory, and quality requirements.

The position manages project scope, schedules, resources, budgets, risks, performance reporting, governance, and stakeholder engagement. It also supports Zero Trust implementation and ensures ServiceNow capabilities address IT service management, IT operations management, cybersecurity workflows, governance, and automation. The role identifies opportunities to improve workflows, strengthen security, and increase operational efficiency.

Requirements

• Bachelor’s degree in information technology, computer science, business administration, cybersecurity, or a related field.
• Project Management Professional (PMP) certification.
• Active DoW Secret security clearance.
• 5 to 8+ years of IT project or program management experience.
• 3+ years managing ServiceNow platform projects or enterprise IT service management initiatives.
• Strong knowledge of ServiceNow modules, including ITSM and ITOM.
• Familiarity with ServiceNow security operations, governance, workflow automation, integrations, and reporting capabilities.
• Understanding of Zero Trust principles and their application across identity, devices, networks, applications, data, and monitoring.
• Experience with Agile, Scrum, Waterfall, or hybrid project-management methodologies.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.
• Strong communication, leadership, problem-solving, and stakeholder-management skills.
• Ability to develop and present project briefings, dashboards, schedules, risk assessments, and executive-level status reports.
• U.S. citizenship is required.

Nice To Haves

• Experience supporting USCENTCOM or familiarity with its mission and IT environment.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or equivalent ServiceNow certification.
• Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), or equivalent certification.
• Experience implementing or supporting Zero Trust architecture, cybersecurity modernization, identity and access management, or continuous monitoring initiatives.
• Experience working in government, defense, or other highly regulated environments.
• Familiarity with integration tools, APIs, and automation within the ServiceNow platform.
• Knowledge of cybersecurity frameworks and standards, such as NIST guidance, RMF, and DoW cybersecurity requirements.
• Agile Scrum or Scrum Master and ITIL or ITILv4.

Responsibilities

• Lead end-to-end delivery of ServiceNow and Zero Trust projects, including planning, execution, monitoring, reporting, and closure.
• Define project scope, objectives, deliverables, milestones, and success criteria with stakeholders.
• Develop and maintain integrated project plans, schedules, resource allocations, and performance metrics.
• Coordinate cross-functional teams, external vendors, and government stakeholders.
• Manage project risks, issues, assumptions, constraints, and dependencies, ensuring timely mitigation and resolution.
• Lead Agile ceremonies, project reviews, integrated product team meetings, and governance processes as appropriate.
• Support implementation of Zero Trust principles across identity, access management, device security, network segmentation, data protection, continuous monitoring, and risk-based access controls.
• Ensure ServiceNow capabilities support ITSM, ITOM, cybersecurity workflows, governance, and automation requirements.
• Ensure alignment with ITIL best practices, cybersecurity requirements, organizational standards, and applicable security and regulatory requirements.
• Track project performance and provide timely status updates and executive-level briefings.
• Manage project budgets, forecasts, staffing requirements, and financial reporting.
• Support change management, stakeholder engagement, training, and user adoption.
• Ensure quality assurance, documentation, configuration management, and compliance throughout the project lifecycle.
• Identify opportunities to improve ServiceNow workflows, automate processes, strengthen security posture, and increase operational efficiency.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) with company match.
• Competitive pay.
• Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
• Medical plan options, including plans with Health Savings Accounts.
• Dental and vision plan options.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Full flex work weeks where possible.
• AI-powered career tool identifying career steps and learning opportunities.
• Internal mobility team focused on helping employees achieve career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior