Project Manager - Restaurant Services

The Wendy's Company•Columbus, OH

19d•$105,000 - $184,000•Hybrid

About The Position

This role requires a Project Manager with a strong technology background who can effectively bridge the gap between business operations and technical teams. The ideal candidate will understand software, technology platforms, and IT processes, while also possessing strong operational expertise to drive projects from initiation through implementation. The Project Manager will lead cross-functional Restaurant Support Center (RSC) and field operations team members in developing, communicating, monitoring, and executing tactical plans for the successful implementation of new products, systems, tools, processes, and procedures into the restaurants. They will also drive proactive improvements in employee and customer experiences that positively impact restaurant margins through an innovative mindset. This role reports directly to a Director in Restaurant Operations Services and is considered a development role that could serve as a pipeline for other expanded roles in field operations or other functions. The candidate must be located in Dublin, OH, or willing to relocate.

Requirements

Project management experience & proficiency in leading cross-functional teams through all phases of a project is required.
Strong understanding of software development, system integrations, IT infrastructure and technology solutions.
Ability to communicate effectively with technical teams while maintaining a business and operational perspective.
2+ years of restaurant operations experience including multi-level restaurant supervision is required.
Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development.
Proven track record of analytical skills and problem solving that drives innovative solutions to complex situations through collaboration with a variety of cross functional stakeholders.
Natural capacity to quickly establish and build effective relationships across the organization.
Established influencing, consulting, and communication skills; has the ability to influence, engage and motivate people.

Nice To Haves

Bachelors Degree (Business, restaurant/hospitality management, or a related field) is preferred.

Responsibilities

Manages and supports multiple projects through all phases, from discovery/innovation concept through implementation/evaluation. Maintains product ownership as assigned post-implementation.
Leads and/or supports cross-functional RSC team members to ensure successful testing, implementation, and integration of new operating systems, processes, and tools into the system.
Leads assessments, market visits, hands-on training sessions, and operational round-table discussions to ensure operational procedures are effective, efficient, and clearly defined for testing and/or national implementation.
Develops and maintains quality deliverables, including detailed project plans, status reports, and steering committee updates.
Supports implementation planning and communication strategies with both corporate and field stakeholders.
Develops training materials, operating guides, and hot sheets in partnership with cross-functional partners, including a plan and strategy to drive system adoption.
Completes all calendar management activities and executes all required weekly/monthly communication.
Supervises and facilitates the development and execution of system conference calls and webinar meetings.
Provides timely and appropriate updates to departmental leadership regarding project tasks, issues, milestones, and overall timing.
Provides ongoing support to the franchise community, company field leadership, and field operations on inquiries and opportunities for existing or new project processes and procedures.