Project Manager, Operations

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. They are looking for a project manager with 2+ years of experience to take ownership of projects and initiatives, manage business requirements, and communicate progress to stakeholders. The ideal candidate should be highly organized, adaptable to fast-paced environments, and have excellent interpersonal and communication skills. Upgrade offers competitive salary, stock options, and benefits, as well as opportunities for professional growth and development.

• Take ownership of projects and initiatives, managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones
• Work closely with teams to lead and attend meetings, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
• Balance meeting cadences with executable actions and ticket management, reinforced by implicit and explicit timelines
• Synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
• Utilize excellent organizational and time management skills to ensure projects remain on schedule
• Effectively communicate project updates, status, needs, and issues to proper stakeholders
• Adapt to unique project management methodologies and internal guiding principles to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
• Adapt and institute project management structures and systems that enforce accountability for project execution within a fast-paced environment
• Highly organized individual with the ability to balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• Bring a flexible, positive, and solutions-oriented mindset to everything you do
• Immerse yourself in operations to gain and maintain an expert level of internal operational strategy and processes
• Excellent interpersonal, written communication, process mapping, and presentation skills
• Self-starter and ability to thrive in a fast-paced and constantly-changing environment
• Sense of ownership and responsibility towards troubleshooting issues and solutions
• Proficiency in agile project management and issue-tracking software (Jira knowledge required)

• 2+ years of project management experience required
• Google Suite proficiency preferred
• Experience in a startup, fintech, or fin-serv call center environment preferred
• Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
• Adapt and institute project management structures and systems that enforce accountability for project execution, but are flexible enough to function within our extremely fast-paced environment
• Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations
• Immerse yourself in our operations in a fast-paced, growing, learn-it-yourself environment to gain and maintain an expert level of internal operational strategy and processes
• Excellent interpersonal, written communication, process mapping, and presentation skills
• Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
• Proficiency in agile project management and issue-tracking software. Jira knowledge Required

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives