Customer Success Manager, Contractor Engagement

Upgrade is seeking a Contractor Success Manager to join their fast-paced Home Improvement Team. In this role, you will be responsible for driving productivity and revenue generation within an assigned portfolio of home improvement partners. The ideal candidate will have sales and relationship management experience, a proven track record of success, and the ability to provide timely support to contractors. Upgrade offers a competitive salary, stock options, and opportunities for professional growth and development.

• Activate accounts by introducing new contractor partners to Upgrade's solutions and ensuring rapid adoption
• Drive increased consumer loan volume within an assigned contractor portfolio by growing the use of Upgrade's solutions
• Conduct initial merchant orientation, provide ongoing training, and conduct quarterly/yearly business reviews to drive growth
• Proactively engage in meaningful conversations with contractors to prevent merchant churn
• Provide timely support to assigned contractors to develop loyalty and ensure a great customer experience

• BA/BS degree preferred or equivalent experience in similar role
• 2+ years sales and/or relationship management experience; preferably in channel sales
• Proven track record of success in a quota bearing position
• Proficiency with Salesforce.com
• Ability to identify problems and provide compelling solutions to a variety of contractors
• Ability to develop professional relationships over the telephone and email
• Availability to work outside of normal hours and interact with contractors when assistance is needed to close a deal

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives