Project Manager, NRO & Restaurant Technology

Church's Texas Chicken•Atlanta, GA

23d•Onsite

About The Position

The Project Manager, NRO & Restaurant Technology is responsible for end-to-end management of technology workstreams for new restaurant openings (NROs) and restaurant remodels, as well as broader restaurant technology deployments and implementations. The role is hands-on and execution-focused, serving as the primary technology project manager for NRO and remodel construction projects. The position coordinates technology systems and vendors through installation, configuration, testing, readiness reviews, and opening. It also manages other technology initiatives, including upgrades, refreshes, platform rollouts, and multi-site deployment programs. The project manager works with internal technology teams, operations stakeholders, franchise partners, construction managers, general contractors, electricians, and external vendors to keep projects aligned and deliverables on schedule. The role is based at the Restaurant Support Center in Atlanta, Georgia, and requires travel of up to 25%.

Requirements

Bachelor’s degree in Information Technology, Business, Construction Management, Hospitality Management, or a related field, or equivalent experience.
4–6 years of project management experience in a restaurant or retail environment, with significant direct involvement in store construction, NRO, or remodel technology projects.
Demonstrated experience managing technology workstreams in restaurant or retail construction projects, including coordinating multiple vendors and trades in an active construction environment.
Strong working knowledge of in-store restaurant technology, including POS, KDS, digital menu boards, drive-thru technology, camera and security systems, wired and wireless networks, and firewall infrastructure.
Ability to build, maintain, and report against detailed project plans across multiple concurrent projects.
Experience using project management tools such as Monday.com, Smartsheet, Microsoft Project, or equivalent platforms.
Demonstrated experience coordinating multiple technology vendors, including scheduling, deliverable tracking, and performance accountability.
Strong written and verbal communication skills, including the ability to deliver audience-appropriate project updates to stakeholders from on-site construction teams to senior leadership.
Ability and willingness to confront project issues directly, resolve conflicts, and proactively escalate risks.
Familiarity with restaurant construction processes and lifecycles, including construction scheduling, low-voltage rough-in sequencing, and technology commissioning windows.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Familiarity with self-service kiosk systems.
PMP certification or equivalent project management credential.

Responsibilities

Own end-to-end technology project management for new restaurant openings and remodels, serving as the single point of accountability.
Develop and maintain detailed project plans, milestone schedules, task assignments, and dependency maps for NRO and remodel technology workstreams.
Coordinate in-store technology systems—including POS terminals, KDS, digital menu boards, drive-thru technology, camera and security systems, wired and wireless networks, and firewall infrastructure—to ensure installation, configuration, testing, and support readiness before opening.
Manage scheduling and sequencing of vendor site visits, installation windows, and configuration activities in coordination with general contractors.
Conduct pre-opening technology readiness reviews and verify systems meet go-live criteria before a restaurant is cleared to open.
Serve as the primary technology contact for franchise partners, construction managers, and field operations teams.
Conduct post-opening project reviews and document lessons learned, defects, and issues identified during opening week.
Manage restaurant technology deployment and implementation projects beyond openings and remodels, including upgrades, refresh initiatives, platform rollouts, and multi-site deployments.
Identify, document, and proactively manage project risks and issues; develop mitigation strategies and drive issues to resolution through appropriate escalation channels.
Coordinate internal technology teams, operations stakeholders, franchise partners, and external vendors to clarify dependencies, secure resource commitments, and complete deliverables on schedule.
Conduct project status meetings, facilitate agendas, drive decisions, and assign and follow up on action items.
Prepare and deliver audience-appropriate status reports and presentations on a defined cadence, adapting detail and format for technical teams, senior leadership, and franchise partners.
Represent technology in construction project meetings and coordination calls, provide readiness updates, and flag schedule conflicts.
Maintain familiarity with low-voltage rough-in requirements, conduit placement, and infrastructure readiness standards; coordinate with general contractors and electricians to ensure physical prerequisites are in place before vendor visits.