Project Manager Direct Mail Operations

Amsive•Bolingbrook, IL

6d•Onsite

About The Position

The Project Manager, Operations is a key member of the Operations department in the Direct Mail division, responsible for supporting client relationships through planning and executing all aspects of direct mail projects. The Project Manager ensures that all aspects of projects are fulfilled correctly and on time for Amsive’s direct mail clients with a medium degree of complexity.

Requirements

Highly relevant experience in similar role or at least 2 years’ experience as Project Coordinator.
Bachelor’s Degree or equivalent.
Able to be a team player through relationships, cross-training and back up other teams’ members as needed.
Ability to learn and understand the USPS regulations for the Print, Direct Mail, Direct Marketing, Direct Marketing, Advertising and Business Services related industry.
Strong written and verbal communication skills.
Proficient in Microsoft Office application software.

Nice To Haves

Relevant industry experience preferred.

Responsibilities

Manage all aspects of direct mail projects for assigned clients, including intake, documentation, timelines, work instructions, quoting and inventory ordering, quality control and invoicing.
Work closely with internal departments such as: production scheduling, estimating/purchasing, data services, creative and others.
Be an advocate for the client within Operations working to ensure the quality and accuracy of work completed.
Support Senior Project Manager in handling more complex clients.
Maintain documentation of customer requirements and keep detailed, accurate records of changes to client processes.
Verify and proactively communicate project status to clients.
Create project plans, specifications, and job instructions for all necessary departments.
Achieve a strong knowledge of: Amsive’s enterprise resource planning software, Direct mail production and art specifications, USPS policies and procedures, Internal processes, Client programs and requirements.
Create production samples for in-house and client use.
Monitor inventory and postage levels for assigned clients, to avoid project delays.
Provide reporting as needed.
Build and maintain relationships with assigned clients and internal stakeholders.
Execute change management process as needed to ensure quality and capture associated costs.
Mitigate client issues effectively following escalation procedures on any issues that may arise.
Assist Sales team with Statement of Work documentation, as needed.