Direct Mail/Database Assistant

OHB•Omaha, NE

3d•Onsite

About The Position

Are you someone who enjoys supporting meaningful work behind the scenes? As a Direct Mail/Database Assistant, you’ll help manage direct mail efforts, maintain our donor database, and ensure timely gift processing—all while contributing to strong donor relationships that fuel our community impact. If you’re detail-oriented and passionate about making a difference, you may be a great fit for our team.

Requirements

Must be at least 21 years of age
High school diploma or equivalent required
Minimum of 3 years of relevant experience (or equivalent combination of education and experience), preferably in an administrative role
Ability to remain calm, patient, and consistent in a fast-paced or high-pressure environment
Strong data entry and word processing skills (minimum 40 WPM with high accuracy)
Exceptional attention to detail with a strong focus on accuracy
Proficiency in Microsoft Office, including Outlook, Word, and Excel
Strong organizational skills with the ability to manage time effectively and meet deadlines
Demonstrated cultural sensitivity and ability to work effectively with diverse populations
Valid driver’s license, good driving record, and current auto insurance required
Ability to pass a comprehensive background check, including drug screening

Responsibilities

Support the Direct Mail/Database Manager in building and maintaining strong donor relationships
Pick up mail and prepare bank deposits, including tracking PO Box balances and postage accuracy
Open, sort, and process incoming mail, including donations and donor correspondence
Accurately enter and update donor information and gift records in the database
Prepare and send acknowledgment and thank-you letters, ensuring quality and accuracy
Coordinate and fulfill special donor requests (memorials, tributes, cards, and gift-in-kind donations)
Process and document all gift-in-kind contributions, including those from donation drives
Prepare and manage bulk mailings, including assembly, postage, and delivery to the post office
Maintain spreadsheets, reports, and postage logs, ensuring data accuracy and consistency
Respond to donor inquiries via phone and written correspondence with professionalism and care