Project Manager- Digital Projects
Diversified Services Network, Inc.•Peoria, IL
•Onsite
About The Position
Diversified Services Network, Inc. (DSN) is seeking a full-time Project Manager- Digital Projects to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
Requirements
- Bachelors degree in any field plus 2-4 years of experience
- NO Degree requires equivalent job experience in account management (4-7 years exp total)
- Masters degree in any field or higher still requires 2-4 years of acct mgmt. experience
- Role requires a unique combination of skills: Element of PM and account management, and even more so the ability to analyst data and provide insight.
- Strong on data analyzation
- 2+ Account Management (aka Client relationship management) exp
- 1+ years in Project Management, fluent with PM methodologies (Waterfall and AGILE)
- 1+ years exp in analyzing data and identifying trends
- 2+ years of MS PPT skills are important.
- Medium-level Excel skills
- Salesforce exp
- 2+ years exp with contact center
- Excellent communication skills
- Attention detail
Nice To Haves
- Previous experience in the support industry is preferred but not required
Responsibilities
- Day to day management of 5-7 Digital Support projects
- Overall client relationship management
- Provide Product owners good data and insight to provide support data and applications.
- Project management related to onboarding new projects into the Digital Support team
- Ongoing project management of steady state support projects
- Analyze support data and identify trends
- Develop and conduct monthly business reviews with business partners and stakeholders
- Identify new scope opportunities and scope/quote as needed
- Manage budget for each support project (quarterly reviews, yearly quote refresh/development)
- Coordinate support complaints and associated communication
- Participate in quarterly PI Planning for Digital Support
- Managing risk, new scope, monthly refreshes, customer/dealer complaints, case outliers, etc to ensure a high performing team.
Benefits
- full benefits
- PTO
- 401k
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
