Project Manager, Connected Care

Linus Health•Boston, MA

45d•$110,000 - $125,000•Remote

About The Position

We are seeking an experienced Project Manager, Life Sciences to lead enterprise customer engagements within the clinical research, pharma, and life sciences space. This role combines customer success activities with hands-on project and implementation management responsibilities. This individual will serve as an operational and relationship lead for assigned enterprise accounts, overseeing customer onboarding, implementation, study execution, ongoing engagement, and long-term customer success. The ideal candidate has experience managing complex customer implementations within digital health or life sciences environments, excels in cross-functional coordination, and is comfortable partnering with both internal stakeholders and external customers. This role is designed to sit between traditional implementation and customer success functions, with broader ownership across customer relationships, operational execution, escalations, and account health. This position will work cross-functionally with Customer Success, Commercial, Product, Engineering, Data Operations, and Support teams, while partnering directly with Sponsors, CROs, Study Teams, and research sites. While we are 100% remote, this person may be asked to travel a very small % of the time to customer sites or for internal meetings / events.

Requirements

3–5 years of experience in customer success, project management, implementation management, or client delivery roles
Experience working with enterprise customers within the pharmaceutical, biotech, clinical research, CRO, healthcare, or life sciences industry
Experience managing customer implementations, onboarding projects, or operational workflows for SaaS, digital health, or healthcare technology solutions
Effective communication, presentation, and stakeholder management skills with the ability to build trusted customer relationships
Demonstrated ability to manage multiple concurrent customer projects in a fast-paced, evolving environment
Passion for improving the way people care for their mental and physical health
Experience working cross-functionally with technical and non-technical teams
Strong organizational skills with high attention to detail and the ability to balance customer needs with operational execution

Responsibilities

Serve as the primary point of contact and operational partner for enterprise life sciences customers
Own the overall health, execution, and success of assigned customer engagements from onboarding through study close-out and expansion opportunities
Build and maintain strong customer relationships while managing expectations around timelines, deliverables, risks, and dependencies
Collaborate with customers to define success metrics, adoption goals, and long-term engagement objectives
Lead recurring customer status meetings, implementation reviews, and operational check-ins
Proactively monitor customer engagement, adoption, and project health to identify opportunities for optimization and expansion
Educate customers on platform capabilities, best practices, and operational workflows to support successful adoption
Identify process improvement opportunities and help scale operational best practices across the organization
Partner with internal teams to align customer needs with product capabilities and roadmap priorities
Drive issue resolution and escalation management across internal and external stakeholders
Create and maintain customer-facing and internal project documentation including implementation plans, status reports, meeting notes, and customer knowledge resources
Provide regular updates on customer health, risks, milestones, customer feedback, and operational performance
Track and report on key customer success and project metrics, including portfolio health, customer satisfaction, adoption, and delivery performance
Lead complex customer implementations and study onboarding activities from inception through completion
Develop and manage detailed project plans, timelines, milestones, dependencies, risks, and deliverables across multiple concurrent customer engagements
Coordinate cross-functional execution between Customer Success, Commercial, Product, Engineering, Data, and Support teams
Facilitate data transfers and operational workflows in alignment with customer requirements and Data Transfer Agreements
Ensure smooth transition and knowledge transfer from Sales to Customer Success and Implementation teams
Monitor project performance, proactively identify risks, and implement mitigation strategies to ensure successful delivery