Project Manager - Client Operations
About The Position
The Project Manager, Client Operations is responsible for managing the creation and delivery of digital video and audio files to digital storefronts. This role involves managing multiple projects from client order to delivery completion, ensuring the highest quality and on-time delivery. The Project Manager will establish a solid understanding of specific client specifications and needs, build strong working relationships with clients, and deliver world-class customer service. They will manage, monitor, and update all timelines, set realistic expectations, and communicate clearly with clients and internal operations. This role also involves working with the billing team, performing order entries, providing strategic solutions to issues, and collaborating with operational teams to improve workflows. The Project Manager will identify opportunities to enhance client experience, support the company's vision, and adhere to security policies. Additionally, they will document processes for training, utilize metrics to monitor production, help build team culture, participate in capacity planning and corrective action processes, and engage in operational initiatives for continuous improvement.
Requirements
- Solid organizational skills, including multitasking and time-management
- Collaborative thinker who works well in a team
- Experience in media industry and post-production workflows
- Passionate about customer experience and customer service excellence
- Excellent communication skills with technical and non-technical individuals
- Deep sense of urgency and ability to work in a fast-paced environment with high volume
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done
Nice To Haves
- Bachelor’s degree preferred
- Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
Responsibilities
- Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
- Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
- Establish a solid understanding of specific client specifications and needs
- Build strong working relationships with clients and deliver world class customer service
- Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
- Work with the billing team to ensure projects are billed correctly and on time to clients
- Perform order entries based on client requests and ensure data accuracy in all internal and external systems
- Provide strategic solutions to any issues that may arise with clients
- Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
- Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
- Abide by security policies and protect information entrusted to you
- Document processes to use as training guides (including video trainings)
- Utilize dashboards, reports and metrics to monitor production milestones and status
- Help build and evolve the company and team culture
- Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
- Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
- Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
