Client Operations Manager

Noom US•Princeton, NY

5d•Remote

About The Position

Noom is seeking a Client Operations Manager to own the day-to-day operations that keep strategic partner programs running smoothly. This role serves as the primary client-facing point of contact for channel partnerships and strategic accounts, ensuring a seamless experience for partners and their members from launch through renewal. The position is within the Commercial Strategy and Operations Team in the Healthcare organization, focusing on the B2B business line which involves health plans and strategic partnerships.

Requirements

4+ years of experience in client operations, implementation, or revenue operations in healthcare or health tech.
Strong client-facing experience, with confidence working directly with external partners and health plan stakeholders.
Hands-on experience with API workflows, eligibility file operations, and data integrations.
Proven project management experience, including leading UAT cycles, maintaining RAID logs, and managing multiple go-live timelines.
Exceptional cross-functional communication skills, with the ability to translate technical concepts for non-technical audiences.
Experience with tools such as Salesforce, SFTP platforms, Asana or Jira, and data/reporting tools (Excel, Looker, or similar).
A documentation-first mindset and enthusiasm for building scalable processes and structure.

Nice To Haves

Familiarity with claims billing concepts (e.g., CPT codes, denials management, RCM) is a strong plus.

Responsibilities

Own end-to-end partner onboarding and implementation tracking, including driving timelines, managing dependencies, and ensuring successful and timely go-lives.
Serve as the primary operational point of contact for strategic and channel partners, managing onboarding requirements, technical integrations, eligibility file maintenance, and invoicing.
Drive key strategic initiatives, such as optimizing the operational stack and enabling partners to offer new Noom products.
Stand up and maintain eligibility operations, including defining file cadences, leading UAT cycles, monitoring post-launch files, and managing ongoing updates.
Act as the connective tissue between partners, Engineering, and internal Operations, translating partner needs into actionable technical requirements.
Coordinate issue resolution across partners and internal teams, establishing SOPs and escalation protocols for eligibility, data, and billing issues.
Serve as the claims billing operations liaison, supporting RCM system setup and tracking/reporting on denials and CPT code trends.
Own partner reporting infrastructure, maintaining dashboards, leading QBR preparation, and setting/tracking SLAs.
Create and maintain partner documentation, playbooks, and implementation resources for consistency and scalability.