Client Operations Manager

Noom US•Princeton, NJ

1d•Hybrid

About The Position

Noom is seeking a Client Operations Manager to own the day-to-day operations that keep strategic partner programs running smoothly. This role serves as the primary client-facing point of contact for channel partnerships and strategic accounts, ensuring a seamless experience for partners and their members from launch through renewal. The position involves managing end-to-end partner onboarding and implementation, serving as the main operational contact for partners, driving strategic initiatives to optimize the operational stack, and enabling new product offerings. Additionally, the role involves establishing and maintaining eligibility operations, acting as a liaison between partners and internal teams (Engineering, Operations), coordinating issue resolution, supporting claims billing operations, and owning the partner reporting infrastructure. The Client Operations Manager will also be responsible for creating and maintaining partner documentation and playbooks.

Requirements

4+ years of experience in client operations, implementation, or revenue operations in healthcare or health tech
Strong client-facing experience, with confidence working directly with external partners and health plan stakeholders
Hands-on experience with API workflows, eligibility file operations, and data integrations
Proven project management experience, including leading UAT cycles, maintaining RAID logs, and managing multiple go-live timelines
Exceptional cross-functional communication skills, with the ability to translate technical concepts for non-technical audiences
Experience with tools such as Salesforce, SFTP platforms, Asana or Jira, and data/reporting tools (Excel, Looker, or similar)
A documentation-first mindset and enthusiasm for building scalable processes and structure

Nice To Haves

Familiarity with claims billing concepts (e.g., CPT codes, denials management, RCM) is a strong plus

Responsibilities

Own end-to-end partner onboarding and implementation tracking — drive timelines, manage dependencies, and ensure successful and timely go-lives across partners
Serve as the primary operational point of contact for strategic and channel partners — owning onboarding requirements, technical integrations, eligibility file maintenance, and invoicing
Drive key strategic initiatives, including optimizing the current operational stack, enabling partners to offer new Noom products
Stand up and maintain eligibility operations — define file cadences, lead UAT cycles, monitor post-launch files, and manage ongoing updates
Act as the connective tissue between partners, Engineering, and internal Operations — translating partner needs into actionable technical requirements
Coordinate issue resolution across partners and internal teams — establishing SOPs and escalation protocols for eligibility, data, and billing issues
Serve as the claims billing operations liaison — supporting RCM system setup and tracking/reporting on denials and CPT code trends
Own partner reporting infrastructure — maintaining dashboards, leading QBR preparation, and setting/tracking SLAs
Create and maintain partner documentation, playbooks, and implementation resources to ensure consistency and scalability