Project General Manager, Strategic Shuttle Programs

CharterUP • El Paso, TX

3d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. Based onsite at project locations in El Paso, Texas, this role is the primary operational lead and owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may be considered for a level aligned with their experience, as CharterUP is also hiring Market and National General Managers.

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to push back on operationally unsound client requests.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Self-directed approach and demonstrated ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and flexibly support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

• Passenger transportation experience; experience in trucking, construction logistics, or other large-scale field operations will also be considered.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Lead daily onsite shuttle operations, including route readiness, vehicle coverage, staging, passenger loading, shift coordination, schedules, and operating cadence.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, schedules, and contingency plans; lead service recovery for operational disruptions.
• Develop and maintain operating procedures, escalation protocols, site instructions, business continuity plans, personnel responsibilities, and shift handoffs.
• Oversee implementation and maintenance of CharterUP branding requirements across assigned vehicles.
• Serve as the primary onsite operational contact for clients; build stakeholder relationships, communicate service conditions, resolve concerns, and follow issues through to closure.
• Lead operational meetings, present program performance and corrective actions, anticipate changes in workforce schedules and transportation demand, and share client insights and growth opportunities internally.
• Participate in client and site coordination meetings and maintain a centralized tracker for client requests, commitments, and outstanding issues.
• Manage transportation partner relationships and performance, including contractual service levels, vehicle standards, staffing, reporting, daily check-ins, KPI reviews, corrective actions, and escalation of persistent deficiencies or capacity needs.
• Ensure client requests and service changes are documented and managed through CharterUP, and collaborate with partners on service improvements and resource planning.
• Track service hours, vehicle utilization, and trip completion; validate delivered service and identify discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements to reliability and efficiency.
• Coordinate with Legal, Safety, and Compliance teams to verify partner compliance with applicable labor, contractual, transportation, and safety requirements.
• Monitor driver qualifications, vehicle inspections, insurance, hours-of-service compliance, and safety procedures; coordinate corrective actions and compliance verification with partners and internal teams.
• Lead onsite coordination of operational and safety incidents, ensure timely response and escalation, document incidents, and track investigations and corrective actions through closure.
• Deliver daily program reports, maintain accurate operational records, and promptly escalate issues to CharterUP leadership and the client.
• Use GPS, ridership, trip-completion, and passenger-feedback data to improve routes, capacity, reliability, and rider experience; maintain accurate CharterUP system records.
• Establish standardized ridership collection and reconciliation processes and maintain a program performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective actions.
• Coordinate collection and validation of labor compliance documentation, including certified payroll, wage determinations, fringe benefits, and union-related requirements; escalate discrepancies.
• Ensure incidents are reported through required internal and external channels within established timelines and monitor follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employees have 100% of premiums covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off; U.S. employees receive 15 days, increasing to 20 days after two years.
• Eight paid holidays for U.S. employees.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses.
• 401(k) plan for U.S. employees.
• Choice of Mac or PC, plus monitor, keyboard, and mouse.
• Competitive base salary and performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed