Project General Manager, Strategic Shuttle Programs

CharterUP • Reno, NV

2d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. This is the primary operational lead onsite, responsible for the program end to end—from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to deliver safe, reliable service and meet program commitments. Success requires operational leadership, cross-organizational coordination, and a hands-on approach to resolving issues and driving results.

The position is based in Reno, Nevada, and requires working onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may be considered for the level best aligned with their experience; CharterUP is also hiring Market and National General Managers.

Requirements

• Three or more years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on client requests that are not operationally sound.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Self-directed, with demonstrated ability to establish operational structure independently, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and provide flexibility during critical operating periods and escalations outside standard business hours.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

• Passenger transportation experience; experience in trucking, construction logistics, or other large-scale field operations will also be considered.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Lead daily onsite shuttle program operations, including route readiness, vehicle coverage, staging, passenger loading, operating-shift coordination, and service recovery.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, contingency plans, and transportation schedules against client requirements and site conditions.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans; lead assigned site personnel and establish clear responsibilities and shift handoffs.
• Establish a structured daily operating cadence, including partner coordination calls, onsite huddles, readiness reviews, and documented follow-up on commitments.
• Oversee implementation and maintenance of CharterUP branding requirements across assigned vehicles, coordinating with transportation partners to resolve deficiencies.
• Serve as the primary onsite operational contact for the client, build stakeholder relationships, communicate service conditions, resolve concerns, and follow issues through to closure.
• Lead regular operational and site coordination meetings; present performance, corrective actions, and improvement recommendations; anticipate changes in workforce schedules, site activity, and transportation demand.
• Share client insights and growth opportunities with the Market General Manager and commercial team, and maintain a centralized tracker of client requests, commitments, and outstanding issues.
• Manage transportation partner relationships and performance against contractual service levels, vehicle standards, staffing commitments, reporting requirements, and KPIs; document and drive corrective actions to resolution.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; escalate persistent deficiencies and capacity needs and help secure supplemental or replacement service.
• Ensure client requests and service changes are documented and managed through CharterUP; collaborate with partners on service improvements, resource planning, and program success.
• Track service hours, vehicle utilization, and trip completion against contractual commitments; validate delivered service and flag discrepancies across operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
• Coordinate with Legal, Safety, and Compliance teams to verify partner adherence to applicable regulatory, labor, wage, classification, collective bargaining, and contract-specific requirements.
• Monitor compliance with DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance, hours of service, and safety procedures; coordinate corrective actions and recurring verification with partners.
• Lead onsite coordination of operational and safety incidents, ensuring immediate response, appropriate support, timely escalation, required notifications, documentation, investigation, corrective action, and closure.
• Deliver daily program reports, maintain accurate operational records, and ensure CharterUP systems reflect current program activity and performance.
• Use GPS, ridership, trip-completion, and passenger-feedback data to improve routes, capacity, reliability, and rider experience.
• Establish standardized ridership collection and reconciliation processes and maintain a centralized dashboard tracking reliability, ridership, safety incidents, operational deficiencies, and corrective-action status.
• Coordinate collection, validation, and tracking of labor compliance documentation, including certified payroll records, wage determinations, fringe benefit documentation, and union-related requirements; escalate discrepancies.

Benefits

• Medical, dental, and vision insurance; U.S. employees have 100% of premiums covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off; U.S. employees receive 15 PTO days, increasing to 20 after two years, plus 8 paid holidays.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses for bringing top talent to the team.
• Long-term financial planning support and a 401(k) plan for U.S. employees.
• Choice of a Mac or PC, plus a monitor, keyboard, and mouse.
• Performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed