Project General Manager, Strategic Shuttle Programs

CharterUP•Remote, TX, TX

4d•Remote

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. The role is the primary operational lead onsite and owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, and continuous improvement. The position works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. It is based remotely in Texas, with regular onsite work at client locations across the state and approximately 60–80% travel, particularly for candidates not located near an assigned client site. The role may require onsite work 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may be considered for a level aligned with their experience, as CharterUP is also hiring Market and National General Managers.

Requirements

At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
Experience serving as the primary client contact on an active project and resolving service issues directly.
Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to challenge client requests that are operationally unsound.
Ability to produce clear daily reports and use operational data to improve service.
Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
Self-directed approach and demonstrated ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
Strong communication, negotiation, and conflict-resolution skills.
Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
Willingness to work onsite 8–10 hours daily and provide flexibility during critical operating periods and escalations outside standard business hours.
Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
Willingness to travel approximately 60–80% and regularly work onsite at client locations across Texas.

Nice To Haves

Passenger transportation experience is strongly preferred; trucking, construction logistics, or other large-scale field operations experience is also considered.
Bachelor’s degree; equivalent relevant experience is welcomed.
Experience supporting data center, large-scale construction, or other complex job-site environments.
Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
Experience launching a new transportation program or site operation.

Responsibilities

Lead daily shuttle operations, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
Validate transportation partners’ staffing, fleet readiness, dispatch coverage, contingency plans, schedules, and alignment with client requirements and site conditions.
Lead service recovery for delays, missed trips, breakdowns, staffing shortages, and unexpected demand.
Develop and maintain operating procedures, escalation protocols, site instructions, business continuity plans, and shift handoffs for assigned site personnel.
Establish operating routines such as partner coordination calls, onsite huddles, readiness reviews, and documented follow-up on commitments.
Oversee CharterUP branding standards across assigned vehicles, including signage, decals, vehicle presentation, and resolution of deficiencies.
Serve as the primary onsite operational contact for clients and build relationships with site leadership, facilities, security, and other stakeholders.
Communicate service conditions, resolve client concerns, lead operational meetings, present performance and corrective actions, and follow issues through to closure.
Anticipate changes in workforce schedules, site activity, and transportation demand; share client insights and growth opportunities with the Market General Manager and commercial team.
Participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking, and transportation requirements.
Maintain a centralized action-item tracker for client requests, commitments, and outstanding issues.
Build collaborative relationships with transportation partners while holding them accountable for contracted service levels, vehicle standards, staffing, and reporting.
Monitor service delivery through field observations, platform data, trip records, and client feedback; review contractual KPIs and drive documented corrective actions.
Escalate persistent partner deficiencies and capacity needs, and ensure client requests and service changes are documented and managed through CharterUP.
Track service hours, vehicle utilization, and trip completion; validate delivered service and identify discrepancies among operational records, partner invoices, and client billing.
Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements to reliability and efficiency.
Coordinate with Legal, Safety, and Compliance teams to verify partner compliance with applicable labor, wage, regulatory, contract, and transportation safety requirements.
Coordinate onsite response to operational and safety incidents, including escalation, stakeholder coordination, documentation, investigation follow-up, corrective action, and closure.
Deliver daily program reports, maintain accurate operational records, and promptly escalate issues to CharterUP leadership and the client.
Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; maintain accurate program records in CharterUP systems.
Establish ridership collection and reconciliation processes and maintain a centralized performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective actions.
Coordinate collection and validation of labor compliance documents, including certified payroll, wage determinations, fringe benefits, and union-related requirements.
Establish recurring partner compliance verification for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance, escalating deficiencies before they affect operations.
Ensure incidents are reported through required channels within established timelines and monitor resolution and follow-up actions.

Benefits

Medical, dental, and vision insurance; U.S. employee premiums are covered 100%.
Mental health support and virtual care.
Gym discounts and family-building benefits.
Paid time off: 15 days in the U.S., increasing to 20 days after two years.
Eight paid holidays in the U.S.
Company-paid life, short-term disability, and long-term disability insurance where available.
Referral bonuses.
U.S. 401(k) plan.
Choice of Mac or PC, with a monitor, keyboard, and mouse.
Performance-based bonus tied to program launch, service continuity, and client satisfaction.