Project General Manager, Strategic Shuttle Programs

CharterUP • Austin, TX

5d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. As the primary operational lead onsite, this role owns programs end to end—from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. Success requires strong operational leadership, the ability to manage across organizational boundaries, and a hands-on approach to resolving issues and delivering results.

The position is onsite at project locations in Austin, San Antonio, Houston, or Dallas/Fort Worth, Texas. The schedule requires working onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction.

CharterUP is also hiring Market and National General Managers; candidates may be considered for the level best aligned with their experience.

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to challenge client requests that are not operationally sound.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Ability to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
• Highly self-directed, with ability to establish operational structure independently, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.

Nice To Haves

• Passenger transportation experience is strongly preferred; experience in trucking, construction logistics, or other large-scale field operations will also be considered.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, contingency plans, and transport schedules against client requirements, workforce shifts, anticipated ridership, and changing site conditions.
• Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel where applicable, establish clear responsibilities and shift handoffs, and maintain a structured operating cadence with partner calls, onsite huddles, readiness reviews, and documented follow-up.
• Oversee implementation and maintenance of CharterUP vehicle branding requirements, including signage, decals, and presentation standards.
• Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, lead operational meetings, present performance and corrective actions, anticipate changes in workforce schedules and site activity, and share client insights and growth opportunities with internal teams.
• Participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking, and transportation requirements; maintain a centralized action-item tracker and ensure timely follow-through.
• Manage relationships with transportation partners while holding them accountable for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; conduct daily partner check-ins, review contractual KPIs, and drive corrective actions through resolution.
• Escalate persistent partner deficiencies and capacity needs so supplemental or replacement service can be secured; document and manage client service requests and changes through CharterUP.
• Track service hours, vehicle utilization, and trip completion against contractual commitments; validate delivered service and flag discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify partner adherence to applicable labor, regulatory, transportation safety, and contract-specific requirements.
• Monitor compliance with DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance, hours of service, and safety procedures; coordinate corrective actions and recurring verification with partners and internal teams.
• Lead onsite coordination of operational and safety incidents, ensuring immediate response, onsite support, timely escalation, appropriate notifications, documentation, investigation, corrective action, and closure.
• Deliver daily program reports, maintain accurate operational records, and escalate issues promptly to CharterUP leadership and the client.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; ensure CharterUP systems accurately reflect program activity and performance.
• Establish ridership collection and reconciliation processes and maintain a centralized dashboard tracking reliability, ridership, safety incidents, operational deficiencies, and corrective-action status.
• Coordinate collection, validation, and tracking of labor compliance documentation, including certified payroll, wage determinations, fringe benefits, and union-related requirements; escalate discrepancies to Legal and Compliance.

Benefits

• Medical, dental, and vision insurance; U.S.-based employees have 100% of premiums covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days in the U.S., increasing to 20 days after two years.
• Eight paid holidays in the U.S.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses.
• Long-term financial planning support and a 401(k) plan for U.S. employees.
• Choice of a Mac or PC, plus a monitor, keyboard, and mouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed