Project General Manager, Strategic Shuttle Programs

CharterUP • Atlanta, GA

2d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. As the primary operational lead onsite, this role owns programs end to end—from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement. The Project General Manager works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. Success requires operational leadership, coordination across organizational boundaries, and a hands-on approach to issue resolution and results. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may also be considered for Market or National General Manager roles, depending on experience.

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to challenge operationally unsound client requests.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Self-directed approach, with ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and provide flexibility during critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

• Passenger transportation experience; trucking, construction logistics, or other large-scale field operations experience may also be considered.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Lead daily onsite shuttle operations, including route readiness, vehicle coverage, staging, passenger loading, shift coordination, and service recovery.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, schedules, and contingency plans.
• Develop and maintain operating procedures, escalation protocols, site instructions, business continuity plans, and clear shift handoffs.
• Establish a structured operating cadence with partner coordination calls, onsite huddles, readiness reviews, and documented follow-up.
• Oversee CharterUP branding requirements for assigned vehicles and coordinate resolution of deficiencies with transportation partners.
• Serve as the primary onsite operational contact for client leadership and stakeholders; communicate service conditions and resolve concerns through closure.
• Lead operational meetings, present performance and corrective actions, anticipate demand changes, and share client insights and growth opportunities internally.
• Participate in client and site coordination meetings and track client requests, commitments, and issues through resolution.
• Manage transportation partner relationships and hold providers accountable for contracted service levels, vehicle standards, staffing, reporting, and corrective actions.
• Monitor service delivery using field observations, platform data, trip records, and client feedback; conduct check-ins and review performance against contractual KPIs.
• Escalate persistent partner deficiencies and capacity needs, and manage client-requested service changes through CharterUP.
• Track service hours, vehicle utilization, and trip completion; validate delivered service and flag discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope requests for pricing and approval before committing additional service, and recommend efficiency and reliability improvements.
• Coordinate with Legal, Safety, and Compliance teams on partner compliance with applicable labor, regulatory, contractual, and transportation safety requirements.
• Lead onsite coordination of operational and safety incidents, including response, escalation, stakeholder coordination, documentation, and follow-up through closure.
• Deliver daily program reports, maintain accurate operational records, and keep CharterUP systems current.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience.
• Establish standardized ridership collection and reconciliation processes and maintain a performance dashboard for reliability, ridership, safety, deficiencies, and corrective actions.
• Coordinate collection and validation of labor compliance documentation, including certified payroll, wage determinations, fringe benefits, and union-related requirements.
• Establish recurring verification of partner vehicle inspections, insurance, driver eligibility, and hours-of-service compliance; escalate deficiencies before they affect operations.
• Ensure incidents are reported through required channels and within established timelines, and monitor resolution and follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employees have 100% of premiums covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days in the U.S., increasing to 20 days after two years, plus 8 paid holidays.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses for bringing top talent to the team.
• Long-term financial planning support and a U.S. 401(k) plan.
• Choice of Mac or PC, plus monitor, keyboard, and mouse.
• Performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed