Project General Manager, Strategic Shuttle Programs

CharterUP • Fort Worth, TX

6d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. The Project General Manager is the primary operational lead onsite and owns program delivery from launch and daily execution through client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. It requires hands-on operational leadership, cross-organizational coordination, and a focus on resolving issues and delivering results. The role is based onsite at project locations in Austin, San Antonio, Houston, or Dallas/Fort Worth, Texas. Candidates may be considered for a Market or National General Manager level if their experience is better aligned. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction.

Requirements

• Three or more years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on operationally unsound client requests.
• Ability to produce clear daily reporting and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Highly self-directed, with the ability to establish operational structure independently, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience welcomed.

Nice To Haves

• Passenger transportation experience is strongly preferred; trucking, construction logistics, or other large-scale field operations experience will be considered.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.
• Bachelor’s degree.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans.
• Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel where applicable, establishing clear responsibilities and shift handoffs.
• Validate daily and upcoming transportation schedules with operating partners against client requirements, workforce shifts, anticipated ridership, and changing site conditions.
• Establish a structured daily operating cadence, including operator coordination calls, onsite huddles, readiness reviews, and documented follow-up on commitments.
• Oversee implementation and maintenance of CharterUP vehicle branding requirements, coordinating timely resolution of deficiencies with transportation partners.
• Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions proactively, resolve concerns, and follow issues through to closure.
• Lead regular operational meetings and present performance, corrective actions, and improvement recommendations.
• Anticipate changes in workforce schedules, site activity, and transportation demand; share client insights and growth opportunities with the Market General Manager and commercial team.
• Participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking, and transportation requirements.
• Maintain a centralized action-item tracker for client requests, commitments, and outstanding issues, ensuring timely follow-through.
• Build collaborative relationships with transportation partner leadership while holding partners accountable for contracted service levels, vehicle standards, staffing, and reporting.
• Monitor service delivery through field observations, platform data, trip records, and client feedback.
• Conduct daily partner check-ins, review performance against contractual KPIs, and drive documented corrective actions through resolution.
• Escalate persistent deficiencies and capacity needs so supplemental or replacement service can be secured.
• Ensure client requests and service changes are documented and managed through CharterUP.
• Own relationships with assigned transportation partners and collaborate on service improvements, resource planning, operational friction, and long-term program success.
• Track service hours, vehicle utilization, and trip completion against contractual commitments.
• Validate delivered service and identify discrepancies among operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service.
• Recommend operational improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify partner adherence to applicable regulatory requirements, including prevailing wage laws, labor classifications, collective bargaining obligations, and contract-specific requirements.
• Monitor partner compliance with DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance, hours of service, and safety procedures; coordinate corrective actions with internal teams.
• Lead onsite coordination of operational and safety incidents, including immediate response, onsite support, escalation, and coordination with partners, emergency responders, CharterUP leadership, and client stakeholders as applicable.
• Deliver daily program reports and promptly escalate issues to CharterUP leadership and the client.
• Maintain accurate operational records and reports; document incidents and track them through investigation, corrective action, and closure.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience.
• Ensure CharterUP systems contain an accurate, current record of program activity and performance.
• Establish standardized daily ridership collection and reconciliation processes for passenger counts, trip activity, and capacity utilization.
• Maintain a centralized performance dashboard tracking service reliability, ridership, safety incidents, operational deficiencies, and corrective action status.
• Coordinate collection, validation, and tracking of labor compliance documentation, including certified payroll records, wage determinations, fringe benefit documentation, and union-related requirements; escalate discrepancies to Legal and Compliance.
• Establish recurring partner compliance verification procedures for vehicle inspections, insurance, driver eligibility, and daily and weekly hours-of-service compliance; escalate deficiencies and potential service risks before they affect operations.
• Ensure incidents are reported through required internal and external channels within established timelines, notify relevant stakeholders, and monitor resolution and follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employee premiums are covered in full.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off; U.S. employees receive 15 days, increasing to 20 after two years, plus 8 paid holidays.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses.
• 401(k) plan for U.S. employees.
• Choice of Mac or PC, plus monitor, keyboard, and mouse.
• Performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed