Project General Manager, Strategic Shuttle Programs

CharterUP • Atlanta, GA

3d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. As the primary operational lead onsite, this role owns the program from launch through daily execution, including client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. Success requires operational leadership, the ability to manage across organizational boundaries, and a hands-on approach to resolving issues and driving results.

The Project General Manager leads daily onsite operations, coordinates site personnel and transportation partners, maintains client relationships, verifies service and billing accuracy, and drives safety, compliance, performance visibility, and improvement. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. This position is based onsite at project locations in Atlanta, Georgia. Candidates may be considered for Market or National General Manager levels if their experience is better aligned.

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on operationally unsound client requests.
• Ability to produce clear daily reporting and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Highly self-directed, with the ability to establish operational structure independently, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.

Nice To Haves

• Passenger transportation experience; trucking, construction logistics, or other large-scale field operations experience will also be considered.
• Bachelor’s degree; equivalent relevant experience is welcomed.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, contingency plans, schedules, and alignment with client requirements and site conditions.
• Lead service recovery for delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, business continuity plans, and clear site-personnel responsibilities and shift handoffs.
• Establish a structured daily operating cadence, including operator coordination calls, onsite huddles, readiness reviews, and documented follow-up on commitments.
• Oversee CharterUP branding on assigned vehicles, including signage, decals, vehicle presentation standards, and resolution of deficiencies with transportation partners.
• Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, lead operational meetings, present performance and corrective actions, and follow issues through to closure.
• Anticipate changes in workforce schedules, site activity, headcount, construction schedules, site access, parking, and transportation demand; share client insights and growth opportunities with the Market General Manager and commercial team.
• Maintain a centralized tracker for client requests, operational commitments, and outstanding issues, ensuring timely follow-through.
• Build collaborative relationships with transportation partners while holding them accountable for contracted service levels, vehicle standards, staffing, and reporting.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; review contractual KPIs and drive corrective actions to resolution.
• Escalate persistent deficiencies and capacity needs, and coordinate supplemental or replacement service when needed.
• Document and manage client requests and service changes through CharterUP; collaborate with partners on service improvements, resource planning, and program success.
• Track service hours, vehicle utilization, and trip completion against contractual commitments; validate service delivered and flag discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify transportation partner compliance with applicable regulatory, labor, wage, classification, collective bargaining, and contract requirements.
• Monitor partner adherence to DOT, FMCSA, and state transportation safety requirements, including driver qualifications, inspections, insurance, hours of service, and safety procedures; coordinate corrective actions.
• Lead onsite coordination of operational and safety incidents, including immediate response, escalation, stakeholder coordination, documentation, and follow-up through closure.
• Deliver daily program reports, escalate issues promptly, and maintain accurate operational records and incident reports.
• Use GPS, ridership, trip-completion, and passenger-feedback data to improve routes, capacity, reliability, and rider experience; keep CharterUP systems current and accurate.
• Establish standardized ridership collection and reconciliation processes and maintain a program performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective-action status.
• Coordinate collection and validation of labor compliance documentation, including certified payroll, wage determinations, fringe benefits, and union-related requirements; escalate discrepancies.
• Establish recurring compliance verification with transportation partners for inspections, insurance, driver eligibility, and hours-of-service compliance; escalate deficiencies and service risks before they affect operations.
• Ensure incidents are reported through required internal and external channels within established timelines and monitor resolution and follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employees’ premiums are covered 100%.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days in the U.S., increasing to 20 days after two years.
• Eight paid holidays in the U.S.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses for bringing top talent to the team.
• 401(k) plan in the U.S.; region-specific savings programs internationally where applicable.
• Choice of Mac or PC, plus monitor, keyboard, and mouse.
• Performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed