Project General Manager, Strategic Shuttle Programs

CharterUP • Salt Lake City, UT

3d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. As the primary onsite operational lead, this role owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, and continuous improvement. The Project General Manager works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments, using strong operational leadership and a hands-on approach to resolving issues and driving results.

The role is based in Salt Lake City, Utah, and reports to the Market General Manager. It requires working onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may also be considered for Market or National General Manager levels based on their experience.

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to push back on operationally unsound client requests.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Self-directed, with the ability to establish operational structure independently, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.

Nice To Haves

• Passenger transportation experience is strongly preferred; trucking, construction logistics, or other large-scale field operations experience will also be considered.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Lead daily onsite shuttle operations, including route readiness, vehicle coverage, staging, passenger loading, and coordination across shifts.
• Verify transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans; lead service recovery when disruptions occur.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel where applicable and establish clear responsibilities and shift handoffs.
• Validate transportation schedules with operating partners against client requirements, workforce shifts, anticipated ridership, and changing site conditions.
• Establish daily operating routines, including operator coordination calls, onsite huddles, readiness reviews, and documented follow-up on commitments.
• Oversee CharterUP vehicle branding requirements, including signage, decals, and vehicle presentation standards, and coordinate resolution of deficiencies.
• Serve as the primary onsite operational contact for clients and build relationships with site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, lead operational meetings, and present performance, corrective actions, and recommendations.
• Anticipate changes in workforce schedules, site activity, and transportation demand; share client insights and growth opportunities with internal teams.
• Participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking, and transportation needs.
• Maintain a centralized tracker of client requests, commitments, and outstanding issues and ensure timely follow-through.
• Manage relationships with transportation partners while holding them accountable for contracted service levels, vehicle standards, staffing, and reporting requirements.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; review contractual KPIs and drive corrective actions to resolution.
• Escalate persistent partner deficiencies and capacity needs, and ensure client requests and service changes are documented and managed through CharterUP.
• Track service hours, vehicle utilization, and trip completion; validate service delivery and flag discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend operational improvements.
• Coordinate with Legal, Safety, and Compliance teams to verify partner compliance with applicable labor, regulatory, contract, and transportation safety requirements.
• Lead onsite coordination of operational and safety incidents, including immediate response, escalation, stakeholder coordination, reporting, documentation, and follow-up through closure.
• Deliver daily program reports, maintain accurate operational records, and ensure CharterUP systems reflect current program activity and performance.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience.
• Establish standardized ridership collection and reconciliation processes and maintain a program performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective actions.
• Coordinate collection and validation of labor compliance documents, including certified payroll records, wage determinations, fringe benefit documentation, and union-related requirements.
• Establish recurring partner compliance checks for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance, escalating deficiencies and potential service risks.

Benefits

• Medical, dental, and vision insurance; the company covers 100% of U.S. employee premiums.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days for U.S. employees, increasing to 20 after two years.
• Eight paid holidays for U.S. employees.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses for bringing qualified talent to the team.
• 401(k) plan for U.S. employees.
• Choice of Mac or PC, plus a monitor, keyboard, and mouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed