Project General Manager, Strategic Shuttle Programs

CharterUP • Dallas, TX

5d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. As the primary operational lead onsite, this role owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, safety, compliance, and continuous improvement. The role works across clients, transportation partners, and CharterUP teams to deliver safe, reliable service and fulfill program commitments. Success requires operational leadership, coordination across organizational boundaries, and a hands-on approach to resolving issues and driving results. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may be considered for Market or National General Manager levels based on experience.

The position is based onsite at project locations in Austin, San Antonio, Houston, or Dallas/Fort Worth, Texas. The role requires working onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on operationally unsound client requests.
• Ability to produce clear daily reporting and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Ability to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
• Highly self-directed, with the ability to establish operational structure independently, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.

Nice To Haves

• Passenger transportation experience is strongly preferred; experience in trucking, construction logistics, or other large-scale field operations will also be considered.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Own daily onsite shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, schedules, and contingency plans against client requirements, workforce shifts, anticipated ridership, and site conditions.
• Lead service recovery for delays, missed trips, breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel where applicable, establish clear responsibilities and shift handoffs, and maintain a structured operating cadence with operator calls, onsite huddles, readiness reviews, and documented follow-up.
• Oversee implementation and maintenance of CharterUP vehicle branding requirements, including signage, decals, presentation standards, and correction of deficiencies.
• Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, lead operational meetings, present performance and corrective actions, and follow issues through to closure.
• Anticipate changes in workforce schedules, site activity, headcount, construction schedules, site access, parking, and transportation demand; share client insights and growth opportunities with the Market General Manager and commercial team.
• Maintain a centralized tracker for client requests, operational commitments, and outstanding issues.
• Build collaborative relationships with transportation partner leadership while holding partners accountable for contracted service levels, vehicle standards, staffing, and reporting.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; review contractual KPIs and drive corrective actions to resolution.
• Escalate persistent partner deficiencies and capacity needs, and help secure supplemental or replacement service when needed.
• Document and manage client requests and service changes through CharterUP; serve as relationship owner for assigned project transportation partners and collaborate on improvements, resource planning, and program success.
• Track service hours, vehicle utilization, and trip completion against contractual commitments; validate delivered service and identify discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify transportation partners’ regulatory and contract compliance, including prevailing wage, labor classification, collective bargaining, and other requirements.
• Monitor partner compliance with DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance, hours of service, and safety procedures; coordinate corrective actions with internal teams.
• Lead onsite coordination of operational and safety incidents, including immediate response, onsite support, escalation, and coordination with partners, emergency responders, CharterUP leadership, and client stakeholders as applicable.
• Deliver daily program reports, promptly escalate issues, and maintain accurate operational records and service reports, including incident documentation and tracking through investigation, corrective action, and closure.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; ensure CharterUP systems accurately reflect program activity and performance.
• Establish standardized daily ridership collection and reconciliation processes and maintain a centralized performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective actions.
• Coordinate collection, validation, and tracking of labor compliance documents, including certified payroll, wage determinations, fringe benefit documentation, and union-related requirements; escalate discrepancies to Legal and Compliance.
• Establish recurring partner compliance verification for vehicle inspections, insurance, driver eligibility, and daily and weekly hours-of-service compliance; escalate deficiencies and potential service risks before they affect operations.
• Ensure incidents are reported through required internal and external channels within established timelines and monitor notifications, resolution, and follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S.-based employees have 100% of premiums covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days in the U.S., increasing to 20 days after two years; eight paid holidays in the U.S.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses for bringing top talent to the team.
• Long-term financial planning support and a 401(k) plan for U.S. employees.
• Choice of Mac or PC, plus a monitor, keyboard, and mouse.
• Competitive base salary and performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed