Project General Manager, Strategic Shuttle Programs

CharterUP • Reno, NV

3d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the primary operational lead onsite, the Project General Manager owns the program end to end, from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to ensure safe, reliable service and deliver on program commitments. It requires strong operational leadership, the ability to manage across organizational boundaries, and a hands-on approach to resolving issues and driving results.

Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. CharterUP is also hiring Market and National General Managers, and candidates may be considered for the level best aligned with their experience.

Requirements

• Three or more years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary point of contact for a client on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on operationally unsound client requests.
• Ability to produce clear daily reporting and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Highly self-directed, with demonstrated ability to establish operational structure independently, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.

Nice To Haves

• Passenger transportation experience; experience in trucking, construction logistics, or other large-scale field operations will also be considered.
• Bachelor’s degree; equivalent relevant experience is welcomed.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans.
• Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel, where applicable, and establish clear responsibilities and shift handoffs.
• Validate daily and upcoming transportation schedules with operating partners against client requirements, workforce shifts, anticipated ridership, and changing site conditions.
• Establish a structured daily operating cadence, including operator coordination calls, onsite huddles, operational readiness reviews, and documented follow-up.
• Oversee implementation and ongoing maintenance of CharterUP branding requirements across assigned vehicles.
• Serve as CharterUP’s primary on-site operational contact and build trusted relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions proactively, resolve concerns, and follow issues through to closure.
• Lead regular operational meetings and present performance, corrective actions, and improvement recommendations.
• Anticipate changes in workforce schedules, site activity, and transportation demand; share client insights and growth opportunities with the Market General Manager and commercial team.
• Participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking arrangements, and transportation requirements.
• Maintain a centralized action-item tracker for client requests, operational commitments, and outstanding issues.
• Develop collaborative relationships with transportation partner leadership while holding partners accountable for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
• Monitor actual service delivery through field observations, platform data, trip records, and client feedback.
• Conduct daily operational check-ins with transportation partners, review performance against contractual KPIs, and drive corrective actions through resolution.
• Escalate persistent deficiencies and capacity needs so supplemental or replacement service can be secured.
• Ensure client requests and service changes are documented and managed through CharterUP.
• Own relationships with assigned transportation partners and collaborate on service improvements, resource planning, and long-term program success.
• Track service hours, vehicle utilization, and trip completion against contractual commitments.
• Validate delivered service and flag discrepancies across operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing to additional service.
• Recommend operational improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify transportation partner adherence to applicable federal, state, and local requirements, including prevailing wage laws, labor classifications, collective bargaining obligations, and contract-specific requirements.
• Monitor transportation partner compliance with DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance coverage, hours-of-service compliance, and safety procedures; coordinate corrective actions with Safety and Compliance teams.
• Lead onsite coordination of operational and safety incidents, ensuring immediate response, onsite support, timely escalation, and coordination with relevant stakeholders and emergency responders.
• Deliver daily program reports and promptly escalate issues to CharterUP leadership and the client.
• Maintain accurate operational records and service reports, and ensure incidents are logged, documented, and tracked through investigation, corrective action, and closure.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience.
• Ensure CharterUP systems provide an accurate, current record of program activity and performance.
• Establish standardized daily ridership collection and reconciliation processes.
• Maintain a centralized performance dashboard tracking service reliability, ridership, safety incidents, operational deficiencies, and corrective action status.
• Coordinate collection, validation, and tracking of required labor compliance documentation, including certified payroll records, wage determinations, fringe benefit documentation, and union-related requirements; escalate discrepancies to Legal and Compliance.
• Establish recurring compliance verification procedures with transportation partners for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance; escalate deficiencies and potential service risks before they affect operations.
• Ensure incidents are reported through required internal and external channels within established timelines and monitor incident resolution and follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employee premiums are covered 100%.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days in the U.S., increasing to 20 days after two years.
• Eight paid holidays in the U.S.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses.
• 401(k) plan in the U.S.; region-specific savings programs internationally where applicable.
• Choice of a Mac or PC, plus a monitor, keyboard, and mouse.
• Remote-first work model, with role-specific in-office expectations based on team and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed