Project Design Manager - Client Services

LabConnect•Johnson City, TN

12d

About The Position

The Project Design Manager is responsible for managing the setup and amendment of clinical trial projects. The role creates and revises operational documents, coordinates with internal teams, and ensures client requirements are accurately translated into project deliverables. The Project Design Manager serves as a subject matter expert in internal and external discussions and contributes to process efficiency and quality standards. The position works with Sponsors and Contract Research Organizations (CROs), supports project initiation, provides setup progress updates to Project Management and Client Services leadership, and helps resolve issues while adhering to internal standards. It also coordinates across functional departments, supports project-specific training, mentors new team members, and creates or oversees training materials, templates, job aids, and SOPs. Additional related tasks may be assigned to support departmental and organizational goals. The role requires prolonged desk and computer work, including computer and headphone use for conference calls. Communication takes place by phone, video, and email. Travel requirements are minimal. LabConnect describes itself as one global team committed to advancing clinical trials through innovation, agility, and collaboration, with values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always. The company states that it is an Equal Opportunity Employer and is committed to an inclusive, safe, equitable, and respectful workplace. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor's degree (B.A./B.S.) from a four-year college or university and a minimum of 3 years of setup-related and/or project management experience; alternatively, an associate degree (A.S.) and 5–6 years of central laboratory or related clinical experience, including at least 3 years of setup-related and/or project management experience.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the listed education and experience.
Experience in customer service.
Excellent organization, interpersonal, communication, and problem-solving skills.
Excellent attention to detail, planning, problem-solving, organizational, and time-management skills.
Ability to listen and comprehend verbal information and translate client needs to team members.
Ability to make well-thought-out decisions and adapt to changing environments and requirements.
Ability to work independently and collaboratively, and to adhere to established timelines, processes, and procedures.
Customer service and client relationship management skills.
Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint.
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to write business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers and clients.
Ability to perform calculations and manage budgets, including applying mathematical concepts to clinical-trial budget management and metrics analysis.
Ability to solve practical problems with limited standardization and interpret instructions in written, oral, diagram, or schedule form.

Nice To Haves

Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will be considered.

Responsibilities

Create or revise Operational Specification Documents (OSDs) defining client requirements for studies of varying complexities.
Create or revise customized test requisitions, laboratory manuals, and collection kit specifications.
Serve as a project contact with Sponsors and Contract Research Organizations (CROs), maintaining communication channels and adherence to timelines.
Attend internal and external calls as a subject matter expert for Project Initiation and provide necessary information to Project Managers.
Provide regular setup progress updates to Project Management and Client Services leadership.
Translate client requirements into actionable steps for problem-solving and issue resolution while adhering to internal standards.
Understand and interpret project-specific budgets.
Interface with internal functional departments to complete or assist with database setup and communicate study needs.
Liaise with colleagues to confirm completion of setup-related tasks.
Assist with project-specific training for internal staff.
Mentor and train new team members to support consistent knowledge transfer and adherence to best practices.
Create or oversee the development of training materials, templates, job aids, and SOPs.
Perform additional related tasks as assigned to support departmental and organizational goals.