Project Coordinator

Fortify Companies

6d•Hybrid

About The Position

As a Project Coordinator, you play a critical administrative and operational role supporting mitigation projects from start to finish. Working remotely and in person approximately 3–4 days per week from the office, you provide the structure, organization, and communication that allows Project Managers and field teams to perform at their best. This role supports the mitigation operation by coordinating schedules, maintaining accurate documentation, supporting financial and reporting processes, and ensuring clear, timely communication between internal teams, clients, vendors, and insurance partners. The coordinator helps projects move forward efficiently and predictably during chaotic situations. Insurcomm Restoration delivers restoration, reconstruction, and emergency response services. As part of Fortify Companies, it provides coordinated services across prevention, response, restoration, and rebuilding. The company emphasizes safety, empathetic service, urgency, predictable systems, and teamwork.

Requirements

Excellent time-management and organizational skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Professionalism, attention to detail, and reliability.
Ability to apply basic mathematical and accounting concepts.
Experience using job management systems; PSA experience is strongly preferred.
Experience creating, maintaining, or working with reports and dashboards; Power BI experience is required.
Reliable attendance and punctuality.

Nice To Haves

Knowledge of the restoration or construction industry, with emphasis on Xactimate experience.
Experience supporting Project Managers or Operations teams.
Experience coordinating insurance-related workflows, including TPA or program work.
Associate’s degree and/or Bachelor’s degree preferred.

Responsibilities

Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects.
Support Project Managers and Operations leadership with daily project coordination.
Maintain accurate job files, notes, and documentation within PSA job management software.
Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end.
Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays.
Assist with collections processes, including deductibles, progress payments, and final payments when needed.
Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle.
Prepare, review, complete, and route project-related forms, paperwork, purchase orders, and work orders.
Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI.
Provide quick, accurate responses to vendors, subcontractors, agents, and clients.
Support office staff, production management, and sales teams as needed.
Answer incoming calls, direct inquiries, and assist clients professionally and empathetically.
Represent the company positively and professionally through written, verbal, and visual communication.
Apply safety rules and regulations and help prevent work hazards.
Perform other administrative and coordination duties as assigned.