Project Coordinator

Pella Corporation•Geneva, IL

16d•Hybrid

About The Position

We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Geneva branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution. The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork.

Requirements

High School Diploma or GED required
0–2 years of experience in customer service or general business preferred
Strong customer service and communication skills (phone, email, and in-person)
Detail-oriented with strong follow-through
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical thinking skills
Collaborative team player with a proactive mindset
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to quickly learn internal systems and software
Self-motivated and committed to continuous learning
Strong organizational and time management skills
Ability to build trust with customers and team members
Professional and polished communication and appearance
Ability to handle conflict resolution effectively

Nice To Haves

Associate degree or technical certification preferred
Construction, window/door, or building materials knowledge is a plus

Responsibilities

Serve as a primary point of contact for internal and external customers
Review and process orders submitted by the sales team
Purchase products from vendors and corporate manufacturing facilities
Track and manage key order dates, milestones, and activities
Schedule and release completed products for fulfillment
Coordinate value-add services and pre-finishing processes
Arrange delivery and/or installation of customer orders
Collect customer payments when applicable following delivery or installation
Resolve issues related to shortages, damages, or service needs
Process factory credits and follow up on pending or denied credits
Support product inquiries and provide guidance on offerings
Assist with inventory activities and discrepancy resolution
Contribute to continuous improvement initiatives
Coordinate and manage installation permits (Retail Segment)
Verify and collect Lead Safe Install documentation (Retail Segment)
Schedule product installations and recovery appointments (Retail Segment)
Approve and process subcontractor installation payments (Retail Segment)
Assist with quoting and bidding for projects (Trade Segment)
Manage orders within OMS, including scheduling and communication of ship dates (Trade Segment)
Coordinate delivery logistics with customers and contractors (Trade Segment)
Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness