Project Coordinator

Martin Systems • Madison, WI

8d

About The Position

This position coordinates security installations and handles the duties involved in managing the installation process. The ideal candidate owns the process, demonstrates strong customer-service skills, and can work effectively with both clients and technical teams. The role requires coordinating multiple projects, resources, schedules, budgets, communications, and reporting to support timely installations and client satisfaction.

Requirements

• High school diploma; an associate degree or college education is preferred.
• Ability to learn quickly and assert oneself as the lead coordinator.
• Five years of customer service experience or equivalent experience.
• Exceptional oral and written communication skills.
• Detail-oriented and proficient in MS applications.
• Ability to interact professionally with varying personalities and all levels within the organization.

Nice To Haves

• An associate degree or college education.

Responsibilities

• Coordinate multiple projects simultaneously while adhering to budget and timeline constraints.
• Coordinate customer installation tasks and resources to ensure installations are completed on time, on budget, and with a high level of client satisfaction.
• Negotiate with technicians to obtain installation bids at or below budget.
• Communicate with customers and technicians to track and manage installation progress and problems.
• Update internal systems promptly so pertinent information is captured for future access.
• Work professionally with Sales, Service, and other departments to support customer satisfaction throughout the installation process.
• Provide reports in a timely fashion.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED