Project Coordinator

Resolv.Global

13d•$35,000•Onsite

About The Position

We are seeking a highly organized, detail-oriented, and customer-focused Project Coordinator to join a growing team supporting the implementation of business communication and connectivity solutions. This role is ideal for professionals who thrive in fast-paced environments, enjoy coordinating multiple moving parts, and take pride in delivering an exceptional customer experience. You'll work closely with customers, vendors, and internal teams to ensure projects are completed accurately, efficiently, and on schedule. Success in this role requires strong communication skills, excellent time management, a proactive mindset, and the ability to take ownership of projects from initiation through successful completion.

Requirements

High School Diploma or equivalent
Previous experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a related role
Strong verbal and written English communication skills
Excellent organizational and time management abilities
Strong attention to detail and follow-through
Ability to manage multiple priorities simultaneously
Strong problem-solving and critical-thinking skills
Ability to work independently and take ownership of assigned responsibilities
Proficiency with computers and web-based systems

Nice To Haves

Experience coordinating projects, implementations, or service delivery activities
Experience working with customers, vendors, and multiple stakeholders
Telecommunications, technology, managed services, IT, or BPO experience
Experience using CRM systems, ticketing systems, project management platforms, or similar tools

Responsibilities

Manage projects throughout the implementation lifecycle from initial design through successful completion
Coordinate project milestones and ensure timelines remain on track
Communicate regularly with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps
Schedule and coordinate required resources to support project implementation
Monitor project progress and proactively identify potential risks, delays, or issues
Maintain accurate project documentation and updates within internal systems
Utilize reports and dashboards to manage project activities and provisioning tasks
Escalate issues appropriately and drive timely resolution
Ensure customer expectations are properly managed throughout the project lifecycle
Provide exceptional customer service while maintaining accountability for project outcomes
Manage multiple projects simultaneously while maintaining accuracy and attention to detail