Shared Services Project Coordinator

2020 Companies•Houston, TX

3d•Remote

About The Position

The Project Coordinator (PC) is responsible for supporting the successful execution of client programs and projects through operational coordination, project tracking, reporting support, and cross-functional collaboration. This role partners closely with the Account Management, Operations, Audit, and Scheduling teams to help ensure projects are organized, accurate, and progressing according to timeline expectations. The Project Coordinator plays a critical role in maintaining project visibility, supporting execution workflows, coordinating administrative and reporting tasks, and helping drive operational consistency across multiple concurrent projects. The ideal candidate is highly organized, detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.

Requirements

2–4 years of project coordination, account support, operations coordination, administrative support, or related experience preferred
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong written and verbal communication skills
Ability to work collaboratively across multiple teams and departments
Strong problem-solving and critical-thinking skills
Ability to proactively identify issues and escalate concerns appropriately
Experience working within project tracking systems or workflow management platforms preferred
Strong working knowledge of Microsoft Office Suite, including Excel
Experience with Airtable, Salesforce, Smartsheet, Jira, or similar systems preferred
Experience supporting retail execution, field operations, merchandising, client services, or operational workflows preferred
Highly adaptable with a willingness to learn new systems and processes

Responsibilities

Support Account Managers with day-to-day project coordination and execution activities
Assist with project setup activities, including survey creation, Airtable setup, and workflow preparation
Maintain and update project tracking systems, reporting tools, and execution documentation
Assist with scheduling coordination, visit tracking, and execution visibility
Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management teams
Support execution reporting, compliance tracking, and project status updates
Assist with tracking and coordinating break/fix, escalation, and revisit activity
Help ensure project documentation remains accurate, organized, and up to date
Coordinate cross-functional communication related to project updates, field execution, and operational needs
Support onboarding and administrative setup activities for new projects and workflows
Assist with shipment tracking, inventory coordination, and execution follow-up where applicable
Partner closely with Operations, Audit, Scheduling, and Account Management teams to support successful project delivery
Assist in maintaining Airtable, Salesforce, and other project management systems
Support reporting setup and data organization across projects
Review project information for accuracy and completeness
Help maintain standardized project documentation and reporting workflows
Assist with audit tracking and escalation visibility
Support reporting preparation, execution, and recap documentation
Ensure data integrity across project tracking systems and workflows
Provide support across multiple AMs, projects, and client programs as business needs shift
Collaborate cross-functionally with Operations, Audit, Scheduling, Reporting, and Leadership teams
Participate in onboarding, training, and process standardization initiatives
Assist with process improvement and workflow optimization efforts
Maintain professionalism, responsiveness, and strong communication across internal teams
Support team scalability by helping drive consistency in workflows, documentation, and execution practices