EFM Shared Services Coordinator - Wholesales
About The Position
Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking an EFM Shared Services Coordinator - Wholesales. This role is responsible for processing sales for multiple fleet groups and serving as the main contact for Enterprise Mobility Remarketing, EFM Fleet Strategy Managers, and Fleet group personnel for groups on the centralized leasing wholesale program. The ideal candidate will have exceptional customer service, organizational, and communication skills with strong attention to detail. This is a full-time, work-from-home position, allowing 100% remote work from the Greater Metropolitan St. Louis area or surrounding MO/IL counties. The position requires standard business hours of Monday through Friday, 8 a.m. to 5 p.m. CST. The pay range is $19.33 - $21.25 per hour USD, with compensation determined by factors such as education, qualifications, experience, skills, performance, and business needs.
Requirements
- Must reside in St. Louis Metropolitan area or the immediate surrounding MO/IL counties
- Must have two years of customer service experience
- Must have two years of administrative experience
- Intermediate skills of Microsoft Office applications (Word, Excel)
- Must have the ability to meet all work from home technical requirements
- Must be authorized to work in the United States and not require sponsorship from our company now or in the future
- Competency: Ethics & Values
- Competency: Executing
- Competency: Customer Service
- Competency: Detail-Oriented
- Competency: Analyzing
- Competency: Communication
- Competency: Flexibility
- Work from Home (WFH) Requirements: Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported
- Work from Home (WFH) Requirements: High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)
Responsibilities
- Manage sale process through reporting in Looker and email correspondence through the EFM Fleet Wholesale mailbox
- Complete various EDGE screens by unit throughout the sale process
- Work daily in VIC, EVMS, and MS Lists for vehicle condition and sale information
- Respond, manage, and follow through to completion inquiries received in the EFM Leasing Wholesale mailbox
- Main point of contact for EM Remarketing and Fleet Strategy Managers
- Utilize Salesforce for various tracking and updating purposes
- Support multiple EFM groups through the entirety of their sales to ensure accurate communication, timeliness, and completeness
- Research schedule questions from F9 Accounting
- Support Settlement and Purchase Option sale processes as needed
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Benefits
- paid vacation
- choice time days
- medical, dental, and vision insurance benefits
- dependent spending account
- health savings account
- life and disability insurance
- fertility benefits
- Employee Assistance Programs
- profit sharing
- 401(k) employer match
- discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
