Project Coordinator

Royal Restoration Inc.•Lorton, VA

31d•$42,000 - $62,000•Onsite

About The Position

Royal Restoration is a growing property damage restoration company specializing in emergency services (water, mold, fire), contents cleaning services, and full reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services. We are seeking an experienced Project Coordinator with strong TPA/SLA workflow experience to support and help our project coordination. This role is ideal for someone who is organized, proactive, and experienced with keeping repair projects moving—from approval through completion—while maintaining strong documentation, scheduling, and communication.

Requirements

TPA program experience / SLA-driven coordination experience (repair/rebuild side)
Experience coordinating reconstruction/repair projects in restoration or construction
Strong scheduling and multi-project management skills in a fast-paced environment
Excellent written and verbal communication, with high customer service standards
Strong attention to detail, follow-through, and documentation discipline
Comfortable using software and systems (project management, estimating, documentation tools)

Nice To Haves

Xactimate experience (or ability to learn quickly)
Experience with large-loss, multi-unit, or multi-trade rebuilds
Knowledge of insurance billing, invoicing, change orders, and closeout packages
Prior restoration or construction office coordination background
Experience supporting AR/collections processes (customer follow-up, invoice questions, closeout support)

Responsibilities

Coordinate reconstruction/repair projects across multiple trades (drywall, paint, flooring, cabinetry, trim, electrical, plumbing, HVAC, etc.)
Manage job intake, work authorizations, customer onboarding, and required documentation
Support compliance for TPA programs and SLA/KPI timelines, including (as applicable): Contractor Connection, Alacrity, Sedgwick
Schedule and manage job milestones: site visits, walkthroughs, subcontractors, material deliveries, inspections, and completion dates
Request, collect, and organize subcontractor bids, scopes, COIs, W-9s, pricing, and availability
Coordinate ordering, lead times, and delivery of materials (cabinets, flooring, drywall, paint, fixtures, etc.) to prevent delays
Maintain accurate and complete documentation: photos, notes, signed approvals, change orders, permits/inspection updates (as applicable), and closeout files
Assist project managers/estimators with estimates, supplements, and approval requests by gathering needed documents, photos, bids, and supporting details
Communicate clearly with customers, property managers, subcontractors, adjusters, and TPA reviewers to keep projects moving
Maintain accurate internal job tracking and status reporting (timelines, blockers, next steps, and responsibilities)
Proactively identify delays and help resolve issues before they impact schedules, approvals, or customer satisfaction
Support project managers and field teams with day-to-day coordination to ensure smooth execution
Assist with billing and accounts receivable (AR) follow-up by contacting customers and stakeholders on outstanding balances, confirming payment status, documenting communications, and coordinating with accounting to resolve invoice questions or closeout requirements