Project Coordinator

Socket Telecom•Columbia, MO

9d•Onsite

About The Position

Socket Fiber is seeking a Project Coordinator to coordinate timely, successful installation of services. The role works closely with customers, the sales team, network operations, vendors, and outside carriers to align service delivery with customer expectations. This is an in-office position. The role is not eligible for visa sponsorship or relocation. Salary and benefits are commensurate with experience.

Requirements

Strong managerial, leadership, and technical skills.
Experience in order management.
Customer service experience.
Proficiency in Microsoft Office.

Nice To Haves

Strong analytical and problem-solving skills.
Attention to detail.
Ability to meet deadlines and strategize when changes occur.
Proactive and highly responsive to customer needs.
Excellent written and verbal communication skills.
Ability to present information and respond to questions.
Ability to calculate discounts, interest, commissions, and percentages.
Three to five years of related experience, or an equivalent combination of education and experience.
Experience in order management.
Self-motivation.
Willingness to assume ownership.

Responsibilities

Set customer expectations and establish timelines for service milestones and installations.
Provide firm order commitments to customers and manage progress through service intervals.
Implement appropriate provisioning plans.
Manage relationships with vendors and escalate issues when dates are at risk.
Track orders and provide status updates to staff and outside vendors or carriers.
Maintain the integrity of vendor information.
Maintain regular and reliable attendance.