Project Coordinator

Censeo Consulting Group • Washington, DC

30d • Hybrid

About The Position

Censeo is seeking a Project Coordinator to support digital operations and RegTech client initiatives. This role will focus on managing intake, coordinating website updates, supporting customer-facing services, and driving operational improvements across multiple workstreams. This position plays a critical role in ensuring timely and high-quality delivery of digital content updates, stakeholder communications, and customer support services. The Project Coordinator will also provide surge support during periods of high demand, contribute to cross-functional projects, and collaborate with stakeholders across teams.

Requirements

• BA/BS with strong academic background
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Customer service mindset with strong stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Experience with content management systems (CMS)
• Familiarity with CRM platforms (Salesforce or similar)
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Experience with data analysis and reporting
• Exposure to Agile methodologies

Nice To Haves

• Experience supporting digital products or website operations
• Familiarity with process documentation and workflow improvement
• Ability to collaborate effectively in a team-oriented environment
• Experience working in regulated or public sector environments is a plus

Responsibilities

• Manage intake, tracking, and execution of website update requests
• Use content management systems (CMS), including tools like Wagtail, to publish and update website content
• Ensure accuracy, timeliness, and consistency of all content updates
• Participate in daily standups and regular stakeholder meetings
• Develop client deliverables, including monthly reports and operational summaries
• Conduct qualitative and quantitative analysis to identify trends, risks, and opportunities
• Develop and maintain reporting to track operational performance and user experience metrics
• Perform quality assurance reviews to ensure high-quality outputs
• Document and standardize processes to improve clarity and efficiency
• Communicate effectively with stakeholders, including senior-level personnel
• Provide surge support during high-volume periods and staff absences
• Support special projects and ad hoc initiatives across teams
• Collaborate with cross-functional stakeholders to ensure seamless delivery
• Triage, respond to, and document incoming inquiries from external stakeholders
• Use CRM tools (e.g., Salesforce) to manage cases and escalate complex issues as needed
• Support development of biweekly and monthly reports
• Analyze user trends and feedback to identify opportunities for improvement
• Participate in team and client meetings
• Provide administrative and operational support, including presentations, documentation, and audits

Benefits

• paid vacation and sick leave
• flexible and remote work opportunities
• tuition and training reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level